General Manager at Wells Royale Hotel

Job Summary

• We are seeking an experienced and strategic General Manager to lead overall hotel operations at Wells Royale Hotel. The ideal candidate will ensure exceptional guest satisfaction, drive profitability, and maintain 4-star service standards. The role requires strong leadership, financial acumen, and hands-on hospitality experience.

Job Responsibilities

Leadership & Strategic Management

• Provide overall leadership and strategic direction for hotel operations.
• Develop business strategies to drive revenue, profitability, and guest satisfaction.
• Lead and supervise all hotel departments.
• Ensure operational efficiency aligned with the hotel’s vision and 4-star service standards.

Operational Oversight

• Oversee daily hotel operations to ensure smooth functioning across all units.
• Establish and enforce standards for service quality, hygiene, safety, and brand consistency.
• Coordinate with department heads to ensure efficient workflow and issue resolution.
• Conduct regular facility inspections to maintain property standards.

Financial Management

• Work with the account department to develop budgets, forecasts, and financial plans.
• Monitor revenue performance, costs, and profit margins across departments.
• Oversee financial controls, audit readiness, and compliance with financial procedures.
• Approve major expenditures and review financial reports for informed decision-making.

Guest Experience & Quality Control

• Ensure exceptional guest satisfaction through high service standards and attention to detail.
• Respond to escalated guest issues professionally and implement corrective actions.
• Monitor guest feedback, online reviews, and reputation platforms to maintain a strong brand image.

Human Resource Leadership

• Provide mentorship and direction to management staff and supervisors.
• Participate in recruitment of key staff and ensure proper workforce planning.
• Promote a positive work culture, staff training, and continuous development.
• Implement performance management systems and reward structures.

Sales, Marketing & Business Development

• Collaborate with the Sales & Marketing team to drive occupancy, events, and F&B revenue.
• Identify new business opportunities and partnerships.
• Represent the hotel at industry events, corporate meetings, and community engagements.

Compliance, Safety & Risk Management

• Ensure compliance with hospitality regulations, government policies, and hotel standards.
• Uphold health and safety protocols, emergency procedures, and property security.
• Mitigate operational risks and ensure readiness for audits and inspections.

Requirements

Education

• BSC or HND in Hospitality Management, Business Administration, or a related field.
• Professional hospitality certification (ITPN, AHLEI (CHA), City & Guilds, NIHOTOUR) is an added advantage.

Experience

• 7–10 years hospitality experience with at least 3 years in a senior management role.
• Prior experience as a General Manager or Deputy General Manager in a 4-star or 5-star hotel is highly preferred.
• Strong background in hotel operations, financial management, and guest services.

Skills

• Exceptional leadership and people management abilities.
• Strong financial acumen and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• High emotional intelligence, professionalism, and integrity.
• Ability to multitask, handle pressure, and maintain calm in high-demand situations.
• Proficiency in PMS, POS systems, and Microsoft Office suite.