General Manager (Student Housing Company Limited) - Akwa Ibom at Africa Plus Partners Nigeria Limited (APPNL)

Job Summary

• The General Manager is responsible for the overall management, performance, and strategic direction of the facility. The role ensures that the hostel operates efficiently, profitably, and in line with high standards of service, safety, and maintenance. The General Manager oversees all functions including operations, administration, maintenance, security and finance, ensuring seamless coordination across teams. He/She is responsible for maximizing occupancy, managing budgets, controlling costs and delivering a positive living experience for residents. Additionally, the role involves setting operational policies, supervising staff, managing vendor and stakeholder relationships, and ensuring compliance with regulatory and safety requirements.

Job Details

• StOversee the day-to-day operations of the hostel to ensure smooth functioning.
• Ensure high standards in cleanliness, safety, security, and resident services.
• Monitor occupancy levels and implement strategies to maximize utilization.
• Lead, supervise, and coordinate all staff including Admin, Maintenance, Security, and Housekeeping teams.
• Set performance targets, conduct appraisals, and ensure staff discipline and productivity.
• Foster a culture of accountability, professionalism, and service excellence.
• Prepare and manage the hostel budget.
• Monitor revenue, expenses, and profitability, ensuring cost control and financial efficiency.
• Oversee billing, collections, and financial reporting in collaboration with the finance team.
• Ensure a positive and safe living environment for residents.
• Handle escalated complaints and ensure timely resolution of issues.
• Ensure all hostel facilities and infrastructure are well maintained and fully functional.
• Work closely with the Maintenance Manager to plan preventive and corrective maintenance.
• Ensure minimal downtime of critical systems (power, water, security, etc.).
• Oversee procurement of goods and services required for hostel operations.
• Manage relationships with vendors and service providers, ensuring value for money and quality delivery.
• Ensure compliance with all regulatory, health, and safety standards.
• Implement and monitor emergency response and safety procedures.
• Conduct periodic audits and inspections to ensure compliance.
• Prepare and present operational and financial reports to stakeholders.
• Develop and implement strategies for operational improvement and business growth.
• Monitor key performance indicators and take corrective actions where necessary.

Requirements

• Bachelor’s degree in any discipline
• Master’s degree is an added advantage
• 10+ years of management experience
• 4+ years' experience managing real estate facilities at Executive level
• Professional qualification in a requirement.
• Good knowledge of different business functions and strong work ethics
• Strong leadership qualities.

Skills & Competencies

• Must be computer literate with sufficient knowledge of Microsoft Excel, Word and Project
• Ability to prioritize tasks and manage competing priorities and deadlines effectively.
• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business processes and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• Customer service orientation, with a focus on delivering responsive and reliable support to internal stakeholders and external partners.