Ongoing Recruitment at FCSL Asset Management Company Limited

  DUTIES AND RESPONSIBILITIES  

• Serve as a primary point of contact to target/potential customers – engaging at Middle Management levels
• Contact customers to follow up on initial interactions.
• Deliver multiple telemarketing campaigns, ensuring programs are delivered in a timely manner.
• Conduct outbound calls to prospective and existing clients to promote the organization’s products and services.
• Prepare and submit periodic activity and performance reports, including conversion rates and trade volumes, to the Head of client services.
• Provide clients with basic information on investment offerings, account opening procedures, and service benefits.
• Generate and qualify leads for investment products and refer qualified prospects to investment advisors or Customer Service Officers where necessary.
• Maintain accurate and up-to-date records of client interactions, inquiries, and sales activities in the organization’s CRM system.
• Support client retention initiatives by maintaining regular contact with clients and providing timely updates on products and services.
• Escalate complex client inquiries, complaints, or technical investment-related matters to the appropriate team or supervisor.
• Ensure compliance with regulatory requirements, internal policies, and confidentiality standards when handling client information.
• Participate in marketing campaigns, product promotions, and client engagement initiatives as assigned.

EDUCATIONAL & PROFESSIONAL QUALIFICATION  

• Bachelor’s degree in business administration, marketing or a related field

EXPERIENCE

• 3–5 years relevant experience in telesales, customer service, or sales support, preferably within the financial services or asset management industry.

COMPETENCY REQUIREMENT

• Basic understanding of investment products and financial services
• Strong verbal communication and interpersonal skills
• Client engagement skills
• Familiarity with CRM systems and basic Microsoft Office applications.
• Attention to detail and accuracy
• Professional telephone etiquette
• Integrity and confidentiality in handling client information
   

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Responsibilities

• Provide transportation services to staff for official duties using assigned vehicles.
• Ensure timely pick-up and drop-off in line with assigned schedules.
• Maintain cleanliness and proper condition of the assigned vehicle at all times.
• Conduct routine vehicle checks and promptly report faults or maintenance needs.
• Keep accurate records of vehicle usage, mileage, fuel consumption, and maintenance activities.
• Adhere strictly to traffic laws, company policies, and safety guidelines.
• Assist with delivery and collection of documents, parcels, or other items when required.
• Ensure vehicle documents (e.g., license, insurance, roadworthiness) are valid and up to date
• Minimum of Senior Secondary School Certificate (SSCE) or equivalent.
• Valid driver’s license with a clean driving record.
• Minimum of 3–5 years driving experience, preferably in a corporate or structured environment.
• Good knowledge of Lagos road networks and traffic regulations.
• Ability to maintain accurate logs and follow instructions.
• Good communication and interpersonal skills.

Key Competencies

• Reliability and punctuality
• Safety consciousness
• Accountability
• Time management
• Professional conduct