General Manager Operations at Tusen Consulting

Purpose:

• Provision of strategic and operational leadership to all business units for efficient service delivery, provision of resource, process, and performance management to drive operational excellence and cost optimisation, and provision of risk management, compliance, and governance oversight across organisational operations.

Responsibilities

KRA 1:

• Operational Performance & Service Delivery
• Oversee the effective execution of daily operations across all business units.
• Ensure consistent delivery of services in line with approved service standards and timelines.
• Monitor operational performance metrics and address gaps promptly.
• Resolve operational challenges and service disruptions to minimise downtime.
• Drive improvements in productivity, efficiency, and service quality.

KRA 2:

• Financial Management & Cost Optimisation
• Develop and manage operational budgets in line with organisational objectives.
• Monitor operational expenditure to ensure cost efficiency and budgetary compliance.
• Implement cost-reduction and waste-elimination initiatives without compromising quality.
• Support financial planning through accurate forecasting and performance tracking.
• Collaborate with finance teams to improve operational profitability and margins.

KRA 3:

• Leadership, Governance & Process Improvement
• Lead, coach, and performance-manage operations teams to achieve strategic goals.
• Ensure compliance with organisational policies, regulatory standards, and governance frameworks.
• Establish clear accountability structures and performance management systems.
• Drive process improvement, change management, and operational best practices.
• Promote a culture of discipline, continuous improvement, and operational excellence.

Specification

• Bachelor’s degree in Business Administration, Management, Economics, Engineering, or a related discipline.
• Master’s degree (MBA or related field) is highly preferred.
• Professional Qualification in CIPM, ACA, NIM is an added advantage
• Over 10 years of progressive experience, with at least 5–7 years in a senior operations or general management role.