Gender - Based Violence Case Worker - Zamfara at Premiere Urgence Internationale (PUI)

Overall Mission

• Under the direct supervision of the Protection Supervisor and withhigh-leveltechnical guidance from the Deputy Protection Coordinator on GBV quality standards, the GBV Case Workeris responsible forproviding quality, survivor-centered case management services to GBV survivors and individuals at risk of GBV.
• The GBV Case Workerworks withProtection Officer and plays a complementary, specialized role focused on GBV response, case management, PRIMERO / GBVIMS data management, and GBV prevention activities.
• S/he works inclose coordination with Protection Officers, community structures, health sector actors, and external service providers, and supervises Protection Volunteers assigned to GBV activities.

Responsibilities & Tasks
Activities Implementation:
GBV Response:

• Provide direct, day-to-day survivor-centered case management services to GBV survivors and individuals at risk of GBV, in line with GBV SOPs and GBV Guiding Principles.
• Assess survivors' needs, develop action plans, implement plans, follow up, and close cases in compliance with GBV case management standard operating procedures.
• Document cases using intake and assessment forms; ensure accuracy, completeness, and timely documentation in line with confidentiality standards and do-no-harm principles.
• Ensure case management steps, referral protocols, and documentation standards are consistently followed at all stages of the case management process.
• Organize and participate in regular case conference meetings to address challenging cases; escalate complex, high-risk, or ethically sensitive cases to the Protection Supervisor for case supervision and, if needed, to the Deputy Protection Coordinator for clinical consultation.
• Provide referrals for GBV survivors to appropriate internal and external services (child protection, SRH, MHPSS, legal aid, IPA); accompany survivors where appropriate and conduct follow-up to ensure services have been received.
• Ensure the survivor-centered approach and GBV Guiding Principles are maintained at all times, including in safe spaces and community settings.

GBV Prevention:

• Follow up with survivors and partners to ensure action plans are implemented and appropriate services have been provided.
• Facilitate or support psychosocial support activities and structured group sessions, including EMAP or Girls Shine activities within or linked to safe space programming, under the supervision of the Protection Supervisor.
• Design and deliver GBV awareness-raising sessions for community members — including men, boys, women, girls, and community leaders — on GBV core concepts, prevention, available services, and rights.
• Develop and disseminate key messages on GBV prevention based on issues identified in the community, in coordination with the Protection Supervisor.
• Support community-based GBV prevention activities and promote protective behaviors within communities.
• Actively develop and maintain effective working relationships with case management actors, community structures, government actors, UN agencies, and NGOs in the field.
• Support the FCRM helpdesk when required; ensure GBV survivors and community members can access information, feedback mechanisms, and referrals safely and confidentially.

GBVIMS / Primero Data Management:

• Regularly update the PRIMERO / GBVIMS Incident Recorder with documented cases; ensure timely and accurate data entry in line with GBVIMS protocols and data protection standards.
• Maintain complete and organized files on all GBV documented cases and follow-ups across all operational areas.
• Use PRIMERO / GBVIMS to analyze documented cases for weekly, monthly, and quarterly reporting; provide statistics and data as required by the Protection Supervisor and Area Protection Manager.
• Ensure sensitive protection information is safely stored, secured, and managed in line with international confidentiality and data protection standards.
• Report any data quality issues or database access problems to the Protection Supervisor promptly.

Team Supervision & Capacity Building:

• Provide regular supervision, debriefing, and support to Protection Volunteers assigned to GBV activities.
• Identify capacity-building needs and facilitate training for Protection Volunteers on GBV core concepts, confidentiality, safe referrals, and case support.
• Conduct regular meetings with Protection Volunteers; collect feedback and communicate challenges and outcomes to the Protection Supervisor.

Reporting & Data Collection:

• Define needs in materials and tools required for case management, training, and outreach activities; report to the Protection Supervisor.
• Organize and support training sessions: venue, attendees, and support materials.
• Ensure proper use and maintenance of data collection tools (tablets, forms, GBVIMS devices).
• Respect and implement PUI security protocols; report security incidents to the Protection Supervisor immediately.

Logistics & Administration:

• Define needs in materials and tools required for case management, training, and outreach activities; report to the Protection Supervisor.
• Organize and support training sessions: venue, attendees, and support materials.
• Ensure proper use and maintenance of data collection tools (tablets, forms, GBVIMS devices).
• Respect and implement PUI security protocols; report security incidents to the Protection Supervisor immediately.
• The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

Priorities of The Department

• Strengthen the community outreach network and community-based protection structures, including CBPNs and women-led groups.
• Ensure a continuous grasp on population needs and vulnerabilities through systematic protection monitoring and analysis, and strengthen PUI's reactivity to emerging humanitarian needs.
• Ensure safe, dignified, and integrated service delivery, including quality GBV case management, individual protection assistance, and survivor-centered care across all modalities.
• Strengthen internal and external referral mechanisms to ensure timely, safe, and appropriate access to multi-sector services.
• Ensure effective helpdesk services and community feedback and accountability systems across all bases.
• Strengthen adolescent girls and boys programming, including structured prevention approaches, safe space programming, and life skills interventions.
• Promote household-level protection interventions to identify and respond to vulnerabilities at the household and family unit level.
• Advance social and behaviour change approaches targeting men, boys, community leaders, and key influencers to address the root causes of GBV and protection risks.

Requirements
Mandatory Requirements:
Language Skills:

• Good command in English (speaking, reading & writing).
• Fluent in local languages – Hausa and/orFulani.

Education Degree:

• Educated to University level (First Degree or HND preferably in Social Science, Psychology or a related Field).
• Previous training in GBV programming and case management is desirable.

Work Experience:

• Demonstrated commitment to helping others.
• Demonstrated discretion and good judgment.
• 2-4 years of experiencein GBV programming and case management is an asset.
• Proven experience working in NGOs.

Knowledge and Skills:

• Clear understanding of Gender, power relations, and issues surrounding violence against women.
• Able to apply all GBV guiding principles, counseling ethics andupholdthe rights of the survivors at all times.
• Positive, highly motivated, innovative, with strong organizational andinter-personal skills.
• Excellent communication (especially in public) and diplomacy skills to manage relationship in potentially tense situation.
• Literacy in reporting.

Computer Skills:

• Excellent knowledge of the MS office software including Word, Excel, Outlook, Powerpoint.

Other:

• Commitment to the NGO values and principles.

Assets:

• Interests.
• Working in humanitarian relief, interest for social issues.
• Transversals skills.
• Strong motivation to help people in need.
• Conflict resolution and diplomacy skills.
• Ability to adapt or change priorities according to the changing situation within a mission or the organization itself.
• Understanding of the political situation in the area.
• Ability to analyze and suggest improvementsofthe activities.
• Well organized and hard worker.
• Able to manage stress and pressure.
• Reliability.
• Neutrality.
• Knowledge of international legal instruments related to protection (IHL/IHRL), IDP guiding principles, SPHERE standards, protection mainstreaming.