Front Desk Officer at TeamAce Limited

Job Summary

• As the Front Desk Officer, you will be responsible for serving as the first point of contact for patients and visitors, ensuring seamless front-office operations, managing appointments, supporting billing processes, and delivering an exceptional patient experience in line with clinical and operational standards.

Responsibilities

• Welcome patients and visitors professionally, manage check-in/check-out processes, and respond to inquiries across walk-in, phone, and digital channels
• Schedule, confirm, and coordinate appointments to ensure optimal utilization and reduce no-shows
• Generate invoices, process payments, reconcile daily collections, and support HMO documentation where applicable
• Maintain accurate patient records (physical and electronic) while ensuring confidentiality and data integrity

Requirements

• Minimum of OND, HND, or Bachelor’s Degree in Business Administration, Health Administration, or related field
• 1–3 years’ experience in a front desk, customer service, or healthcare administrative role
• Proficiency in Microsoft Office and basic billing or record management systems
• Strong communication, interpersonal, and multitasking skills