Front Desk Officer at First Ally

About the Role

The Front Desk Officer is responsible for managing the company’s front desk operations and providing administrative support across the organization. As the first point of contact for clients, visitors, and stakeholders, the role requires a high level of professionalism, confidentiality, and customer service. Reporting to the Human Resources Department, the position also supports HR and general administrative functions to ensure smooth day-to-day office operations.

Key Responsibilities

• Serve as the first point of contact for clients, visitors, and guests, ensuring professional and welcoming experience
• Handle incoming phone calls, emails, and inquiries, and direct them to the appropriate departments
• Maintain the reception area to reflect a professional corporate image
• Schedule appointments, meetings, and manage meeting room bookings
• Receive, log, and distribute incoming mail, courier packages, and deliveries

Administrative Support

• Provide general administrative support to the Human Resources Department and other teams as required
• Prepare, format, and manage correspondence, reports, and internal documents
• Maintain accurate filing systems (physical and electronic)
• Assist with data entry, record management, and documentation
• Manage office stationery, supplies, and inventory, including coordination with vendors

Human Resources Support

• Assist HR with employee onboarding and offboarding processes (documentation, access coordination, induction scheduling)
• Maintain employee records and ensure confidentiality of HR and personnel information
• Support HR activities such as training sessions, staff meetings, and internal communications
• Assist with attendance tracking, leave records, and basic HR reporting

Office Coordination & Compliance

• Ensure compliance with company policies, procedures, and workplace standards
• Handle sensitive client and employee information with discretion, in line with financial and data protection regulations
• Support internal audits or compliance checks related to administrative records

Qualifications & Experience

• Bachelor’s degree in Business Administration, Human Resources, or a related field
• Prior experience in a finance, banking, or professional services environment is an advantage

Skills & Competencies

• Strong verbal and written communication skills
• Excellent interpersonal and customer service abilities
• High level of integrity, confidentiality, and professionalism
• Proficiency in MS Office applications (Word, Excel, Outlook)
• Strong organizational, multitasking, and time-management skills
• Attention to detail and ability to work under minimal supervision