Fresh Jobs at Duplo

• The Head of Payments Operations will play a critical role in ensuring smooth and efficient payment operations, managing relationships and partnerships with financial institutions, and ensuring compliance with regulatory requirements. The ideal candidate will have a strong background in payment systems, a deep understanding of the financial landscape in Africa, and the ability to drive operational excellence.

Key Responsibilities:

• Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants, and improve the same through operational excellence.
• Monitor and manage payment processing systems to ensure optimal performance, identifying and resolving any issues that arise.
• Develop and implement standard operating procedures (SOPs) for payment operations across Duplo's regions, ensuring consistency and efficiency across all processes.
• Partner with product and engineering to implement new payment products, expand capabilities, and expand our functionalities across borders
• Identify and manage relationships with financial institutions, payment processors, and other key vendors/partners, ensuring service level agreements (SLAs) are met.
• Negotiate contracts with payment processors and other service providers to ensure favorable terms and conditions for Duplo as we expand to other geographies and improve our products.
• Ensure all payment operations comply with relevant regulatory requirements, including AML/KYC, data protection, and other financial regulations.
• Work closely with the compliance team to monitor and mitigate risks associated with payment processing, including fraud prevention and detection.
• Conduct regular audits of payment processes and systems to ensure compliance and identify areas for improvement.
• Analyze payment data to identify trends, inefficiencies, and opportunities for cost savings or process improvements.
• Lead initiatives to optimize payment processing costs, improve transaction speed, and enhance overall customer experience.

Requirements

• Minimum of 7 years of experience in payment operations, financial services, fintech, or a related industry
• Bachelor’s degree in Finance, Business Administration, or a related field
• Extensive experience with payment processing systems, gateways, and related technologies.
• In-depth knowledge of AML/KYC, data protection, and financial regulations related to payment processing.
• Strong understanding of payment routing, settlement processes, and reconciliation.
• Experience integrating payment systems with banks, processors, and third-party services.
• Proven experience in leading teams and functions.
• Excellent negotiation and relationship management skills.
• Analytical mindset with the ability to make data-driven decisions.
• Excellent communication and presentation skills.

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• We’re looking for a Card Fraud Analyst (Acquiring) to join our team, with a strong focus on acquiring-side card fraud, merchant chargebacks, and investigations within our Atlas product. This role sits at the intersection of fraud prevention, analytics, and product collaboration, helping to reduce fraud losses while maintaining a strong customer experience.

Key Responsibilities:

Card Fraud Prevention & Risk Management

• Safeguard customers against unauthorised card activity, scams, and payment instrument or account takeover fraud.
• Analyse card fraud disputes and emerging trends to identify weaknesses or opportunities within existing fraud prevention rules.
• Review and enhance fraud controls across authorisation, post-authorisation, and tokenisation flows.
• Incorporate card scheme indicators and internal machine learning signals into static fraud rules to improve accuracy and effectiveness.
• Contribute to longer-term initiatives aimed at reducing card fraud and improving overall risk posture.
• Partner closely with Product and Engineering teams to evolve the rule engine and improve the end-to-end fraud customer journey, from declines and alerts through to dispute submission.
• Act as an escalation point for card fraud prevention topics for customer-facing Operations teams.

Analytical & Strategic Capabilities

• Independently manage and prioritise competing workflows, including team initiatives and external escalations, delivering high-quality outcomes within agreed timelines.
• Assess and articulate the impact of fraud rules on customer spend, approval rates, and user experience.
• Produce clear, high-quality analysis that directly addresses business and risk problems.
• Navigate complex problem spaces and understand the trade-offs involved in fraud decision-making.
• Proactively propose and develop strategies to mitigate emerging fraud patterns or large-scale fraud events.
• Write, test, and maintain analytical code independently and collaboratively, ensuring it is readable, reusable, and well-documented.
• Test and validate fraud rule logic autonomously, and troubleshoot issues related to code, data, or risk engine behaviour.
• Continuously learn and apply new analytical tools, techniques, and methodologies.

Communication & Collaboration

• Clearly explain analyses, decisions, and recommendations to teammates and immediate stakeholders.
• Present fraud trends, insights, and learnings in a concise and structured manner.
• Support and collaborate with peers, sharing knowledge and best practices where needed.

Incident & Risk Management

• Provide timely data, insights, and analysis to support fraud incidents and investigations.
• Escalate risks that fall outside the Card Fraud remit or risk appetite to relevant internal or external stakeholders.

Requirements:

• 4–5 years of experience in fraud prevention, risk management, or payments risk, with a strong focus on card fraud.
• Solid understanding of card payment flows, including authorisation, post-authorisation, chargebacks e.t.c
• Detailed understanding of the operational aspects of payment cards, mobile payments,  the fintech and banking industry.
• Strong problem-solving skills, with the ability to work independently in ambiguous or fast-paced environments.
• Excellent written and verbal communication skills.
• Solid understanding of payment gateways, acquiring banks, and merchant processors, including knowledge of network-specific chargeback procedures (Visa, Mastercard, etc.).