Front Desk / Customer Service Fashion House at West Africa Vocational Education (WAVE)

Job Summary:

• We are hiring a Front Desk / Customer Service person to be the face of our fashion house. This role requires a warm and professional individual who will handle client interactions, manage front desk operations, and assist with administrative duties. The ideal candidate should have strong communication skills, a polished appearance, and a passion for delivering exceptional customer service.

RESPONSIBILITIES

• Welcome clients and visitors with a friendly, professional attitude
• Handle phone calls, messages, and email inquiries
• Schedule and confirm client appointments
• Provide information on products, services, and collections
• Address customer concerns promptly and professionally
• Support the sales and creative teams with administrative tasks
• Keep the front desk area tidy and organized

REQUIREMENTS

• B.Sc. or HND in any relevant field
• Previous experience in a front desk or customer service role (fashion or retail is a plus)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Professional appearance and demeanor
• Basic computer skills (email, spreadsheets, scheduling tools)