Fraud desk Lead at NOWNOW

About the job

We are looking for an experienced Team Lead, Fraud Desk that will support and play a key role in enhancing customer experience by minimizing the likelihood of fraud in Nownow's operations.

• The role would entail working with relevant internal stakeholders across the Product team, Engineering team, Operations team, Risk & Compliance team, Legal team amongst others.
• In addition, the role would entail attending to requests from relevant law enforcement agencies in relation to fraud matters.

Responsibilities as a Team Lead, Fraud Desk, you would:

• Shape and drive the fraud operations vision and strategy for NowNow.
• Spearhead the strategy and execution for fraud prevention, detection and investigation with a view to preventing/reducing the likelihood of fraud.
• Pro-actively monitor and identify suspicious trends and patterns, suggesting preventative actions and improvements to current procedures, policies, and systems.
• Lead members of the Fraud Desk team to reach their potential, in terms of personal development and performance as a group.
• Achieve continuous improvements in NowNow's fraud processes and OKRs, such as false positives to achieve the optimum balance between protecting NowNow's business from loss and promoting growth.
• Partner with the Engineering, Risk and Data teams amongst others to create optimum fraud models, systems and tools.
• Develop and expand partnerships with external fraud partners to ensure that NowNow is utilising adequate fraud prevention and detection tools.
• Maintain an up-to-date knowledge of industry trends and regulatory changes to identify and validate future requirements and opportunities.
• Develop knowledge of internal data, including user behavior metrics, and payment infrastructure to gain insights into fraud patterns and to further advance NowNow's fraud strategy.
• Anticipate risks and in doing so, define appropriate fraud prevention and detection processes, and communicate action plans to stakeholders as required.
• Build the capabilities to scale by analysing high-risk transactions within NowNow's business portfolio.
• Identify system enhancements to prevent fraudulent activities, and work with relevant internal stakeholders for implementation.
• Define & finetune fraud detection systems used in processing of electronic payment transactions.
• Act as a subject matter expert for fraud prevention and detection, and work with teams on how to leverage efficient processes and technology
• Set up processes for Monitoring of high-risk accounts / transactions and escalation to the Compliance team for STR filing where appropriate.
• Review and testing of various business units within NowNow on control and compliance functions to ensure full compliance with internal group policies as well as regulatory requirements.
• Liaise with relevant law enforcement agencies in matters related to fraud.

Minimum Requirements

• Bachelor's Degree in Business, Computer Science, Management Information Systems or related fields.
• Preferably 6 8 years of practical experience in managing fraud risk, controls and issues within the financial services industry.
• A strong knowledge of cyber risk and common fraud typologies, along with emerging trends affecting fraud and financial crime.
• Strong understanding of internet technologies and protocols and how the manipulation of such can be prevented.
• Experience working with and designing fraud processes, with a high level of automation through ML/AI solutions.
• Ability to demonstrate experience building relationships across the payment and fraud ecosystem, benefiting from the experiences and knowledge of others.
• Strong understanding of the payments technology industry
• Demonstrated ability to think creatively to identify new ways to approach common risk and data security problems.
• Strong technical aptitude and ability to quickly learn the business needs, processes, software, and systems.
• Ability to multi-task and pursue multiple initiatives simultaneously
• Strong analytical, organizational and presentation skills
• Excellent written, verbal communications skills and the ability to synthesize information and make clear, concise recommendations.