Food & Beverage Manager at Robert Walters

Job Overview

• Reporting to the General Manager, the Food & Beverage Manager is responsible for overseeing the restaurant, bar, and MICE-related operations—ensuring seamless service delivery across all outlets.
• This role involves leading the F&B team, managing catering and event revenues, and upholding high service standards in line with ONOMO’s brand values. 
• The F&B Manager also plays a key role in coordinating food and beverage services for meetings, conferences, and special events, ensuring exceptional execution and client satisfaction.

Key Responsibilities
Service / Guest Experience:

• Welcome guests and provide seamless experience from arrival to departure.
• Build rapport with customers to enhance loyalty.
• Anticipate customer needs, respond to inquiries, and gather feedback on service and food quality.
• Handle and resolve complaints efficiently when staff are unable to ,providing
• prompt solutions and escalating disputes when necessary.
• Represents ONOMO brand by maintaining a professional demeanor.
• Lead by example in delivering high-quality service and ensuring guest

Operation Management:

• Oversee daily operations of all food & beverage outlets (restaurant, bar, room service , banquets etc)
• Ensure adequate staffing levels and organize work schedules.
• Conduct team briefings regarding menu items and service expectations.
• Coordinate with kitchen and dishwashing teams for smooth service.
• Conduct regular inspections of the restaurant, bar, and equipment, ensuring maintenance and repairs are addressed promptly.
• Oversee event organization, including seminars, banquets, and special occasions.

Financial Management / Administration:

• Manage purchasing and stock control for catering and bar supplies.
• Review and adjust stock levels, participating in monthly and annual inventories.
• Present financial figures during daily management briefings.
• Ensure strict adherence to billing and cash-handling procedures.
• Monitor discounts, offers, and gift transactions.
• Assist in budget preparation and financial reporting.

Team Management / Interdepartmental Coordination:

• Recruit, train and oversee F&B team members to maintain service excellence
• Schedule and manage staff shift efficiently to optimize productivity.
• Manage casual staff effectively , ensuring productivity and seamless integration with full-time staff.
• Conduct staff evaluations, identify training needs, and oversee execution.

Team Management / Interdepartmental Coordination:

• Foster a positive work environment and encourage internal promotions.
• Ensure effective communication between F&B and other hotel departments.
• Collaborate with kitchen and event teams to align service delivery with guest expectations

Sales & Marketing:

• Train staff on sales techniques and ensure sales targets are met.
• Set monthly and daily revenue goals for the team.
• Encourage positive customer reviews and online engagement.
• Proactively drive revenue and promote other hotel services.
• Work with the sales team to market the restaurant and achieve financial targets.

Health and Safety, Security and Environmental Responsibility:

• Conduct regular inspections for maintenance and cleanliness.
• Ensure restaurant and bar areas meet hygiene and safety standards.
• Maintain clean and organized staff facilities and public spaces.
• Monitor and implement eco-friendly initiatives, such as energy conservation and proper waste management.
• Ensure staff adhere to safety protocols and emergency procedures.

Qualifications and Professional Experience

• Diploma or Degree in Hospitality Management , food and beverage management or any related field.
• +5 years experience in food and beverage/ restaurant management , with a proven track record in similar role.

Skills required:

• Fluency in local language and English
• Proficiency in IT equipment and POS.
• Strong leadership and team management skills
• Excellent communication and customer service abilities.
• Financial acumen and ability to budget effectively.
• Sales-oriented with strong business acumen.
• Ethical, disciplined and well organized.