Field Loan Recovery Officer at Fort Knox Group

Key Responsibilities

• Conduct door-to-door debt recovery and follow-up visits in assigned areas.
• Communicate repayment obligations and negotiate suitable repayment plans with clients.
• Maintain accurate and detailed records of all visits, communications, and repayment outcomes.
• Verify and assess debtor information (income, address, and asset status).
• Prepare and submit timely field and progress reports.
• Collaborate with internal teams to ensure compliance with company and legal standards.
• Promote and protect the company’s brand image and reputation during all engagements.

Requirements

• Minimum of Senior Secondary School Certificate (SSCE) or equivalent (GCE O-Level).
• OND, NCE, or Bachelor’s Degree in relevant fields (Finance, Business, or Law) is an added advantage.

Experience:

• 1 – 2 years of experience in debt collection, customer service, or related financial field preferred.
• Candidates without experience must demonstrate strong learning ability and resilience.

Other Requirements:

• Must provide a valid Police Clearance Certificate.
• Must submit a Credit Report from an accredited Nigerian credit bureau.
• Must undergo a recent medical examination to confirm physical fitness.

Skills & Competencies:

• Excellent communication and negotiation skills.
• Strong emotional intelligence and ability to remain calm under pressure.
• Good problem-solving and decision-making abilities.
• Proficiency in using smartphones, GPS navigation apps, and basic office tools (Excel, Word).
• Ability to calculate repayment figures and maintain accurate financial records.

Personal Attributes:

• High integrity and ethical standards (must comply with company and legal guidelines).
• Good physical fitness for regular fieldwork.
• Familiarity with local areas and community relations.
• Must have no criminal record and be of good credit standing.

Languages Required:

• English (compulsory)
• Proficiency in a local language such as Hausa, Yoruba, or Igbo is an advantage depending on the region of assignment.