Customer Care Representative at ICS Outsourcing Limited

Location: Okota, Lagos

Job Summary

• The Customer Service Representative is responsible for providing excellent customer support by responding to inquiries, resolving complaints, processing requests, and ensuring a positive customer experience across various communication channels.

Job Responsibities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and escalate complex issues where necessary.
• Provide accurate information about products, services, policies, and procedures.
• Process customer requests, applications, orders, and account updates.
• Maintain accurate records of customer interactions using the company's CRM system.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Identify customer needs and recommend appropriate products or services where applicable.
• Adhere to company policies, quality standards, and regulatory requirements.

Requirements

• Experience: Minimum of 2 years of experience in customer service or a related role, preferably in the banking sector.