Field Collection Officer / Recovery Officer at Pennylender Limited

Job Summary

• Collection Officers are responsible for recovering loan payments from clients.
• This involves regular field visits, negotiation, and follow-up to ensure timely loan repayments and minimize portfolio at risk.

Key Responsibilities
Debt Recovery:

• Visit defaulted clients at their addresses.
• Communicate tactfully to negotiate repayment plans.
• Issue reminders and warning notices as needed.

Monitoring & Reporting:

• Track repayments and report defaults or risks.
• Provide daily updates on recovery activities and field challenges.

Client Engagement:

• Educate clients on the consequences of defaulting.
• Support restructuring of loans where applicable (with approval).

Documentation:

• Maintain records of recovery efforts and signed agreements.
• Ensure all visits and conversations are logged professionally.

Requirements
Qualifications:

• HND / BSc in any discipline.

Experience:

• 2 - 3 years of experience in a similar role, preferably in microfinance, fintech, or banking.

Skills:

• Must be persistent, disciplined, and confident.
• Must have strong communication and negotiation skills.
• Knowledge of local terrain and native languages is a plus.