Experience Lead at Stresert Services Limited

Reports To: The Dean

Our client is an unconventional school designed to attract, develop, and produce a new generation of political leaders who will listen and serve the new class of citizens who know their rights. The organisation\'s mantra is built upon the foundation of the 3 C\'s – Character, Capacity, and Competence. These three pillars form the essence of our vision, mission and values, therefore shaping individuals into visionary leaders who create lasting change.

To effectively deliver ambitious strategy, we are looking for a dynamic and driven Experience lead who shares our vision and is committed to raising a new crop of political leaders in Africa.

The Experience lead will act as the strategic and operational leader and deliver exceptional experiences for students, faculty, and stakeholders. This position will oversee all aspects of operational efficiency and student engagement, ensuring that the programs are delivered with excellence and aligned with the institution’s vision and mission. The role also involves close collaboration with the senior leadership team to support strategic initiatives, grant applications, and programmatic goals for Nigeria and other countries as may be required.

Key Responsibilities:

Operational Management:

• Oversee day-to-day administrative operations, ensuring smooth execution of academic and extracurricular activities.
• Manage the logistics for all in-person and virtual classes, events, and programs, including scheduling, venue arrangements, and technology setup.
• Develop and maintain standard operating procedures (SOPs) for efficient program delivery and operational processes.
• Develop necessary operational tools such as strategic plans, budgets and work plans in collaboration with the relevant units and teams
• Support the Dean and senior leadership team in operational planning and execution of strategic priorities.

Experience Design and Delivery:

• Design and implement strategies to enhance the student experience, ensuring alignment with the institution’s values and goals.
• Act as the primary liaison between students, faculty, and administrative teams, addressing concerns and ensuring timely communication.
• Coordinate orientation programs, graduation ceremonies, and other key touchpoints in the student lifecycle.
• Collaborate with leadership to design and execute impactful programs and events.

Support: Stakeholder Engagement:

• Foster strong relationships with students, faculty, alumni, and external partners to build a supportive and collaborative community.
• Design and monitor initiatives that enhance the orgaanisation\'s work environment for team members
• Develop feedback mechanisms to continually improve the experiences of all stakeholders.
• Support the preparation of reports, proposals, and presentations for internal and external stakeholders
• Represent the organisation\'s in external engagements, conferences, and forums to raise the profile of the school and its graduate network globally
• Maintain close links with all stakeholders, including the organization\'s Graduates and the broader Movement

Data, Reporting, and Grant

• Track and analyze operational and program performance metrics, providing regular reports to leadership.
• Manage budgets and resources effectively, ensuring alignment with organizational goals.
• Support grant application processes by gathering necessary information, drafting proposals, and preparing required documentation.
• Prepare and submit high-quality reports to donors and other stakeholders as needed.
• Prepare and present monthly reports at the statutory meetings.

Programme Planning and Execution:

• Collaborate with the Dean and senior leadership team to design, plan, and execute programs that align with organization\'s strategic objectives.
• Monitor program progress, identify challenges, and implement solutions to ensure successful delivery.
• Ensure alignment of all programs with the institution’s mission and goals.

Team Leadership:

• Supervise and mentor a team of coordinators or support staff, fostering a culture of excellence and accountability.
• Collaborate with cross-functional teams to ensure cohesive delivery of programs and initiatives.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Public Administration, Management) is required; a Master’s degree is advantageous.
• Minimum of 7 years of experience in operations, program management, or student engagement, preferably within the education or non-profit sector.
• Proven ability to manage complex projects, meet deadlines, and work effectively in a fast-paced environment.
• Strong leadership, interpersonal, and communication skills.
• Demonstrated ability to design and deliver impactful student or stakeholder experiences.
• Proficiency in using digital tools and platforms for program delivery and operations.

Skills and Competencies:

• Exceptional organizational and multitasking abilities.
• Strong problem-solving and analytical skills.
• High emotional intelligence and cultural sensitivity.
• Excellent report writing and proposal drafting skills.
• Passion for education, governance, and leadership development.

Why Join Us?

• Be part of a mission-driven organization shaping the future of leadership and governance.
• Collaborate with a dynamic, innovative, and inclusive team.
• Opportunity to create meaningful impact on students and communities across Africa.

Compensation: Competitive based on the Not-for-Profit Organisations (NPO) sector rates.