Operations Officer at CADSYNC Consults

Key Responsibilities:

Operational Support & Coordination:

• Support the CLO in managing the firm’s daily operational activities to ensure smooth and efficient service delivery.
• Coordinate internal workflows across teams to ensure operational alignment with business objectives.
• Support the planning, execution, and monitoring of operational plans and schedules.
• Assist in tracking deliverables and timelines for ongoing engagements and internal initiatives.

Special Projects & Assignments

• Provide operational support for special projects, strategic initiatives, and time-bound organizational assignments.
• Coordinate logistics, resources, and documentation required for project execution.
• Track project progress and escalate operational risks or delays to the CLO as required.

Facility & Infrastructure Management

• Oversee day-to-day facility operations, ensuring a safe, functional, and professional work environment.
• Coordinate maintenance, utilities, office supplies, and vendor services.
• Support the management of IT infrastructure, including:
• Internet and network services
• Office hardware and systems
• Coordination with external IT service providers
• Report infrastructure issues and support resolution to minimize downtime.

Vendor & Logistics Support

• Support vendor coordination, procurement follow-ups, and logistics planning as directed by the CLO.
• Assist with vendor documentation, contracts, and service performance tracking.
• Ensure timely availability of resources required for projects and internal operations.

 Reporting and Documentation

Prepare routine operational reports, including:

• Daily and weekly operational updates
• Facility and infrastructure status
• Project and SLA support reports
• Maintain accurate operational records, logs, and documentation.

Process Improvement & Compliance

• Support the implementation of operational policies, procedures, and controls.
• Identify operational gaps and suggest improvements to enhance efficiency and service delivery.
• Ensure operational activities align with internal policies and best practices.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Logistics, Management, or a related field.
• Experience: 2–5 years of experience in an operations, logistics, or administrative support role.
• Experience in a consulting, professional services, or service-oriented organization is an advantage.

Skills: 

• Strong organizational and coordination skills
• Good understanding of operations and logistics processes
• Ability to manage multiple tasks and priorities effectively
• Basic understanding of facility and IT infrastructure support
• Strong documentation and reporting skills
• Good communication and interpersonal skills
• Attention to detail and problem-solving mindset

Core Competencies:

• Operational execution
• Planning and coordination
• Process discipline
• Vendor and facility support
• Reporting and follow-through
• Team collaboration

Note: The Operations Officer will be expected to perform additional tasks as necessary to meet the evolving needs of the organization.