Digital Channel Manager at Pivotage Consulting

Job Description

• Responsible for defining a clear channel strategy and a channel evolution roadmap considering global/local trends, business needs, customer experience and the overall digital bank vision
•  Responsible for managing the business development/analysis and service design of CRs & projects on the assigned digital channels
•  Responsible for defining an attractive value proposition to improve the experience and performance of the assigned digital channels through new products, services & technology
•  Executing the day-to-day operations related to the assigned digital channels, including the system sustainability, channel performance & channel quality
•  Ensure to work closely with the marketing team to plan and execute the campaigns related to the assigned digital channels
•  Responsible for achieving and measuring ROI on all digital projects invested into
•  Responsible for managing the overall delivery of the assigned Digital channel portfolio, as defined by the digital roadmap within the required standards
•  Ensure the alignment & synergy between the delivery planning of CRs/Projects & the achievement of the defined KPIs
•  Ensure to work closely with the scrum master and agile team, and to follow the agile standards & methodology as directed
• Responsible for managing the channel processes & the alignment with stakeholders including compliance and SAMA to obtain the required approvals

Qualifications

• Bachelor's degree from a University in a related field, master’s degree or MBA is also recommended with relevant professional qualification.
•  Minimum of 6 years of demonstrated experience is required in Fintech companies with the ability to develop business strategy for the line of business.
•  Business and Sales oriented mindset to drive performance
•  Strong leadership skills with the ability to inspire a complex team to action through their influence
•  Formulates effective new ideas and innovative strategies for product development, marketing, branding, or business opportunities
• Financial and operational knowledge, as well as knowledge of banking and payments regulations, policy and procedures that affect the company
•  Data driven and analytical approach
•  Smart professional who loves technology and who lives to innovate and deliver disruptive technologies into the market
•  Truly customer-centered thinking with a passion to deliver the best possible service standards to customers
•  Relentless ambition to innovate and a proven track-record of bringing new products to market, building lasting and profitable partnerships
• Great communication skills with an ability to think outside the box
• Collaborative with intrinsic understanding of the power of working as a team 
• Passion for understanding our market, product, and technology