Sales & Marketing Manager at Vatebra Limited

About the job

• Responsible for executing sales and marketing activities in line with Vatebra’s business development guidelines to continually achieve growth in client base and revenues.
• Mandatory Experience selling software products and Must reside in Lagos

Strategic Responsibilities

• Develop a portfolio growth strategy focused both on financial growth for the company and satisfaction for the customers
• Develop and maintain long term customer relationships and cultivate new client relationships
• Shape and win new business through focus on customer value and the competitive environment
• Develop and implement customer management / communication plans
• Establish an understanding of customer decision drivers, strategies, objectives and buying habits
• Maintain intelligence on market conditions, costing, and trends through industry relationships, research, and active engagement in industry activities
• Create strategies to attracting potential customers and maintain productive relationships with them
• Contributes to and prepare periodic marketing plans and reports to Chief Marketing Officer in line with departmental sales target to achieve set goals

Operational Responsibilities

• Lead the client proposal process including, proposal development, commercial and contractual terms, proposal presentations and contract negotiations
• Execute marketing strategies to meet and exceed the set revenue targets
• Initiate and execute marketing activities to prospective clients, following up on leads and converting to sales
• Deliver presentation and demos to prospective clients in line with growth objectives in order to create product awareness and convert to sales
• Manage effectively client relationship by attending clients’ meetings, serving as an interface between clients and the technical team and ensuring that approved Service Level Agreements are adequately met.
• Assist in the execution of marketing campaigns, events, digital marketing, and PR.
• Provide first line support to clients based on the terms of contracts to achieve prompt resolution of customer complaints.
• Keep accurate and up-to-date records of customers in line with company requirements to ensure accurate database of clients in the portfolio.
• Ensure that Service Level Agreements are prepared in collaboration with the development team in line with business requirements; and implemented to meet customers’ expectations.

Key Performance Indicators

• Meeting the revenue budget
• Client relationship management and customer satisfaction
• Customer retention, New client conversion
• Growing revenue
• Cost of Customer acquisition, Sales team response time

Educational Qualifications

• Minimum of Bachelor’s degree in Computer Science, Computer Engineering or Marketing or/and Master’s degree in Marketing. Master’s degree in Business Administration or any other related discipline 

Professional Qualifications

• Relevant professional qualifications are required

Experience

• Minimum of 7 years’ experience in a similar role and industry

Key Competencies Requirements

• Functional/Technical
• Ability to sell
• Entrepreneurship spirit with a can-do attitude
• Strategic and Analytical thinking
• Influencing and negotiation skills
• Strong communication and interpersonal skills
• Creative skills
• Problem solving skill
• Goal oriented

Behavioural

• Responsibility & Accountability
• Professionalism
• Courage
• Boldness
• Respectful for others
• Integrity
• Passion
• Results orientation
• Excellence
• Leadership
• Influence
• Managing change
• Problem solving
• Decision making
• Managing and influencing others
• Innovation
• Setting vision and strategy
• Understanding and navigating the organization
• Ethics
• Drive
• Communicating effectively
• Developing Others
• Building & Maintaining Relationships