Debt Recovery Officer at AO2Law

Key Responsibilities:

Debt Collection + Recovery

• Contact clients with overdue accounts via phone calls, emails, and written notices.
• Negotiate payment plans and settlements in line with company policies.
• Ensure prompt and effective recovery of debts while maintaining positive customer relationship.

Account Management & Documentation

• Maintain accurate and up-to-date records of debtors and recovery activities.
• Monitor and track payment commitments, ensuring adherence to agreed schedules.
• Prepare and submit regular reports on debt recovery progress.

Legal & Compliance

• Liaise with legal teams on severe or non-compliant cases.
• Ensure recovery actions comply with relevant laws and regulations (e.g., data protection, consumer rights).
• Recommend accounts for legal action when necessary and assist in the legal recovery process.

Customer Engagement & Resolution

• Investigate reasons for non-payment and provide solutions to clients.
• Advise clients on payment options and financial planning to avoid future defaults.
• Handle disputes professionally and escalate complex cases when required.

Collaboration & Strategy

• Work closely with the credit and finance teams to improve debt recovery strategies.
• Provide feedback on credit policies and recommend adjustments to reduce future delinquencies.
• Identify trends in non-payment and suggest preventive measures.

Key Requirements

Education & Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 5 years of experience in debt collection, credit control, or a related role.
• Knowledge of debt recovery laws and regulations.

Skills & Competencies:

• Strong negotiation and persuasion skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle difficult conversations.
• Proficiency in MS Office and debt recovery software.
• High level of integrity and professionalism.