Customers' Relationship Officer at Rimas Dishies and Pastries

Location: Remote (Virtual)

Job Summary:

As a Virtual Customer Relationship Personnel at Rimas Kitchen and Pastries, your primary role is to ensure a positive and seamless virtual dining experience for our valued customers. You will be responsible for taking customer orders, following up on their requests, and managing virtual inventory. Building and maintaining strong virtual customer relationships is key to this role, as is providing exceptional service to enhance their virtual dining experience.

Key Responsibilities:

Taking Orders (Virtual):

• Receive and process customer orders, ensuring accuracy and timeliness.
• Utilize virtual ordering systems to efficiently handle customer requests.

Customer Follow-up (Virtual):

• Engage with virtual customers to understand their preferences and needs.
• Follow up with customers to ensure their virtual dining experience is enjoyable and to address any concerns or requests.

Virtual Inventory Management:

• Monitor virtual inventory levels for food and supplies, ensuring timely replenishment.
• Keep accurate records of virtual inventory turnover and quality standards.

Customer Engagement (Virtual):

• Welcome and greet virtual customers with a warm and friendly attitude.
• Act as the first point of contact for virtual customer inquiries, ensuring that they are attended to promptly and professionally.

Customer Feedback (Virtual):

• Solicit and gather virtual customer feedback to continuously improve the restaurant's services.
• Address virtual customer concerns and complaints in a professional and courteous manner, seeking solutions to enhance their satisfaction in a virtual setting.

Special Requests (Virtual):

• Handle special requests from virtual customers, such as dietary preferences or special occasions, ensuring that their needs are met in a virtual dining experience.

Customer Loyalty (Virtual):

• Implement virtual customer loyalty programs and initiatives to build and maintain a loyal virtual customer base.
• Recognize and reward repeat virtual customers to foster lasting relationships.

Upselling and Promotions (Virtual):

• Promote daily specials, new menu items, and promotions to virtual customers.
• Upsell additional items and encourage virtual customers to explore the virtual menu.

Professional Appearance (Virtual):

• Maintain a professional and presentable demeanor in a virtual setting.
• Adhere to uniform and grooming standards set by the restaurant in a virtual context.

Qualifications:

• A high school diploma or equivalent. A degree in hospitality or related fields is a plus.
• Prior experience in a customer service role, preferably in the restaurant or hospitality industry, even in a virtual capacity.
• Excellent interpersonal and communication skills in a virtual setting.
• Strong problem-solving abilities and the capacity to remain calm under pressure in a virtual environment.
• Proficiency in using virtual communication tools, ordering systems, and computer applications.
• Flexibility in scheduling, accommodating virtual customer needs, including evenings, weekends, and holidays.