Customer Support Officer at SycamoreNG

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
• Provide accurate information about Sycamore’s products and services.
• Investigate and resolve customer complaints or escalate issues where necessary.
• Monitor and track customer interactions in CRM systems to ensure proper follow-up.
• Support loan repayment inquiries, transaction confirmations, and account-related concerns.
• Collaborate with internal teams (Sales, Product, Finance, etc.) to resolve complex customer issues.
• Identify recurring issues and provide feedback to improve products, processes, and customer experience.
• Maintain up-to-date knowledge of Sycamore’s offerings, policies, and compliance requirements.
• Contribute to team performance targets such as response time, resolution rate, and customer satisfaction.
• And every other responsibility assigned by management.

Requirements

• Bachelor’s Degree in any discipline (Business, Communications, or related field is an advantage).
• 1–3 years of experience in customer service or support, preferably in financial services, fintech, or related industry.
• Strong communication skills (verbal and written) with a customer-focused mindset.
• Proficiency with Microsoft Office Suite and CRM tools.
• Ability to handle high-volume interactions in a fast-paced environment.
• Good problem-solving skills and attention to detaill

Key Skills & Competencies:

• Empathy and patience in dealing with customers.
• Strong listening and interpersonal skills.
• Ability to multitask and manage priorities effectively.
• Conflict resolution and complaint management skills.
• Team spirit with a proactive, can-do attitude.