Customer Support Associate at SENRI Limited

JOB DUTIES AND RESPONSIBILITIES:

• Listening to customers’ concerns and handling complaints.
• Giving detailed explanations of services or products to customers.
• Working with the sales team to create better methods to address customer complaints.
• Reviewing customer accounts on product usage.
• Communicating effectively with customers in-person, through email, chat or over the phone.
• Upselling of accounts.
• Monitoring customer satisfaction levels
• Conduct training with new customers to properly onboard them.
• Sending Reports to customers appropriately.

COMPETENCY REQUIRED (Knowledge and Skills):

• Great communication abilities, including written and verbal communication
• Patience, empathy and professionalism
• Good problem-solving and decision-making capabilities
• Good working knowledge of computers in general with proficiency in Microsoft office and Google packages.
• Effective time management, prioritization and multitasking skills
• Must be a team player
• Calm and have an eye for details
• Good Presentation skills
• Should be flexible with time

QUALIFICATION (Education and Experience):

• BSc in a related course
• 1-2 Years cognate work experience in a fast paced organization in a similar role.

WORKING CONDITION:

• Working hour: 8:00-17:00
• Working day: Monday Friday
• WFH is available partly.
• Workstation (Laptop & Phone)
• Agile working culture.