IT Sales Account Manager at Alfred & Victoria Associates

Job Purpose

• The purpose of this job role is to create long term relationships with the portfolio of assigned customers. The role serves to understand the customer's demands, plan on how to meet these demands, and generate sales for the company as a result.
• The job role ensures the sales of the company’s products and services within a defined line of business (LOB). Ensures consistent, profitable growth in sales revenues within the LOB through execution of agreed sales strategies.

Key Responsibilities

• Generate sales for a portfolio of accounts and reach the company's sales target
• Identify new sales opportunities within existing accounts to maintain a client-account manager relationship by up-selling and cross-selling
• Attending client’s meetings
• Preparation of Proposal, bids and quotes
• Participate in all sales meetings along with attendance of Tech shows as required
• Ensure excellent customer satisfaction working with customers
• Provide feedback from customers and ensure resolution of issues (if any).
• Maintain and update customer contact records
• Identify/manage and escalate/solve conflicts with clients
• Interact and coordinate with the sales team and other staff members in
• other departments working on the same account
• Identify clients’ budgets
• Meet targets and deadlines for accounts

Key Result Area

• Achievement of the LOB’s sales target
• Maintain a good working relationship with team members.
• A satisfied clientele portfolio
• A cordial and efficient synergy between the sales team and the technical team.

Requirements
Knowledge Requirements:

• Market Knowledge
• Product/Solutions Knowledge
• Customers’ knowledge
• Competition’s knowledge

Skill Requirements:

• Negotiation skills
• Good prospecting skills
• Rapport building on skill
• Active listening skill
• Effective communication skills
• Presentation skills
• Effective writing skills
• Relationship management skills
• A passion for selling
• Negotiation skills
• Leadership skills.

Experience & Education Requirements:

• A minimum of 4 years in sales role in an active capacity (IT Sector)
• A minimum qualification of first degree in any related field.
• Experience in a target-driven environment is an added advantage.