Customer Success Manager(West Africa) at SeamlessHR Limited

Job Summary

• As a Customer Success Manager, you will be responsible for training and on-boarding new customers as well as channel partners, managing relationship throughout their entire life cycle.

Job Details

• Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.
• Assist customers optimize the values/benefits of the software; monitor adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations.
• Establish customer satisfaction, retention and expansion. 
• Contribute to SeamlessHR’s revenue by efficient upselling and cross-selling of products and services to customers.
• Project & process milestones management for the clients and employees to work toward
• Assist customers with setting up and navigating software 
• Develop and monitor CPs onboarding & product adoption also sustain business growth and profitability by maximizing value
• Any other duties that may be assigned.

Requirements

• 3-4 years experience working with a B2B SaaS Company. 
• Experience with working with customers across West Africa and East africa
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Great interpersonal and relationship-building skills.
• Customer service experience and a customer-centric attitude.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.