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  • Posted: Jun 3, 2022
    Deadline: Not specified
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    Black Pen Recruitment is South Africa’s #1 recruitment consulting firm specialised in BPO services, foreign language recruitment and staffing solutions and immigration services. With our outstanding experience in the BPO industry and our own in-house immigration division, we will find the right candidates for foreign language specialist positions as well as immigration solutions for foreign employees.
    Read more about this company

     

    Customer Success Associate (FinTech/Lending)

    Industry: Financial Services

    Responsibilities 

    • Educating customers on our client’s platforms, product, and service offerings
    • Interact with customers to offer recurring and new products upon completion of their prior loan agreement
    • Interact daily with customers, by phone or email, ensuring the customer’s inquiry is responded to and resolved within SLA and target goals
    • Communicate courteously and effectively, demonstrating soft skills to empathize with customers’ concerns or problems
    • Manage customer feedback, queries, complaints, risks, and issues promptly until resolution, while documenting and sharing back to management
    • Investigating customer issues and working with other departments as needed to resolve issues promptly.
    • Write customer help guides and documentation

    Requirements

    • Minimum of 3 years relevant experience as a Relationship manager, Customer Service or Support in a bank or financial service company.
    • Flexible and adaptable or working in a high-growth and fast-paced organization. 
    • Excellent written and verbal communication skills are required 
    • Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization
    • Motivated, organized, and must pay attention to details
    • Creative and innovative problem solver 
    • Comfortable working in a fast-paced environment
    • Knowledge and experience of working in the financial services industry
    • Experience using a CRM and customer service tools
    • Computer literacy with the ability to learn new tools and applications quickly
    • Positive, enthusiastic, and a self-starter who embraces responsibility and can manage their own time
    • Target driven to ensure customers receive fast resolution while maintaining high-quality service delivery.

    Salary
    Salary + Benefits

    Method of Application

    Interested and qualified? Go to Black Pen Recruitment on blackpenrecruitment.zohorecruit.com to apply

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