Job Vacancies at Black Pen Recruitment

Industry: Financial Services

Responsibilities 

• Educating customers on our client’s platforms, product, and service offerings
• Interact with customers to offer recurring and new products upon completion of their prior loan agreement
• Interact daily with customers, by phone or email, ensuring the customer’s inquiry is responded to and resolved within SLA and target goals
• Communicate courteously and effectively, demonstrating soft skills to empathize with customers’ concerns or problems
• Manage customer feedback, queries, complaints, risks, and issues promptly until resolution, while documenting and sharing back to management
• Investigating customer issues and working with other departments as needed to resolve issues promptly.
• Write customer help guides and documentation

Requirements

• Minimum of 3 years relevant experience as a Relationship manager, Customer Service or Support in a bank or financial service company.
• Flexible and adaptable or working in a high-growth and fast-paced organization. 
• Excellent written and verbal communication skills are required 
• Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization
• Motivated, organized, and must pay attention to details
• Creative and innovative problem solver 
• Comfortable working in a fast-paced environment
• Knowledge and experience of working in the financial services industry
• Experience using a CRM and customer service tools
• Computer literacy with the ability to learn new tools and applications quickly
• Positive, enthusiastic, and a self-starter who embraces responsibility and can manage their own time
• Target driven to ensure customers receive fast resolution while maintaining high-quality service delivery.

Salary
Salary + Benefits

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Industry: Financial Services

Responsibilities

• Drive alignment and efficiency around product development, launch, and iteration
• Manage the large cross-functional projects and coordinate across stakeholders as needed to ensure the right resourcing, execution, and communications are in place to deliver meaningful results
• Partner closely with Product, Engineering, Analytics, and Marketing teams to solve scaling challenges and to coordinate cross-functional initiatives
• Research and implement new operational tools and processes to accelerate and streamline product delivery and user experience
• Develop reports and dashboards to empower key stakeholders
• Shape actionable recommendations about complex issues critically and concisely

Requirements

• 5+ years of experience in product management, cross-functional project management in a software development company or strategy consulting.
• Experience in remittance
• Experience in credit/debit cards
• Solid track record of driving complex projects with many stakeholders to success
• Problem-solving, critical thinking, and analytical experience
• Curious, structured thinker, strong communicator
• Highly productive and motivated by solving hard problems
• Operate in a kind and low-ego way
• Not afraid to roll up your sleeves and get stuff done in a fast-moving, ever-changing startup environment

Salary
Salary + Benefits.