Customer Service Representative at Pivotage Consulting

Job Summary

• The Customer Service Representative will be responsible for ensuring existing customers get a great first impression of the spa.
• He /She will also be responsible for responding to queries appropriately, hitch-free booking, and payment service. He/ She will also be responsible for managing a team of beauty therapists and ensuring they deliver quality service to every customer

 Job Responsibilities

• Responsible for checking, answering, and returning phone calls
• Responsible for welcoming messages, and appointment reminders.
• Responsible for setting up and maintaining reminders for birthdays, anniversaries, and other special occasions
• Responsible for acting as a liaison between clients and management, developing strong client relationships, and ensuring exceptional client experience over the phone and in person.
• Responsible for responding to all membership inquiries including selling various membership packages, and renewals and processing payments when necessary.

Job Requirements

• Minimum of a Bachelor’s Degree and must be versatile in a selected field of specialization.
• 2- 4 year’s experience as a customer service representative.
• Proficiency in the use of Microsoft Office Suite (Word, Excel, and PowerPoint).
• Excellent written and verbal communication skills.
• Great attention to detail with a result-driven approach.
• Ability to multi-task and work with little supervision