Jobs at a World Class Luxury Spa - Pivotage Consulting Limited

Job Summary

• The Customer Service Representative will be responsible for ensuring existing customers get a great first impression of the spa.
• He /She will also be responsible for responding to queries appropriately, hitch-free booking, and payment service. He/ She will also be responsible for managing a team of beauty therapists and ensuring they deliver quality service to every customer

 Job Responsibilities

• Responsible for checking, answering, and returning phone calls
• Responsible for welcoming messages, and appointment reminders.
• Responsible for setting up and maintaining reminders for birthdays, anniversaries, and other special occasions
• Responsible for acting as a liaison between clients and management, developing strong client relationships, and ensuring exceptional client experience over the phone and in person.
• Responsible for responding to all membership inquiries including selling various membership packages, and renewals and processing payments when necessary.

Job Requirements

• Minimum of a Bachelor’s Degree and must be versatile in a selected field of specialization.
• 2- 4 year’s experience as a customer service representative.
• Proficiency in the use of Microsoft Office Suite (Word, Excel, and PowerPoint).
• Excellent written and verbal communication skills.
• Great attention to detail with a result-driven approach.
• Ability to multi-task and work with little supervision

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Job Summary

• The Personal Assistant to the Chief Executive to provide support so that they can focus on their core functions.
• In addition, the Personal Assistant to the Chief executive will carry out the marketing function.
• The Personal Assistant will be responsible for all clerical, administrative, and project-based duties which include but are not limited to scheduling travel, running errands, organizing meetings, handling information requests, preparing reports and correspondence, and liaising with board members. 
• The Personal Assistant will also manage the CEO’s schedule and workload while ensuring he is adequately prepared for meetings, and also work with Internal and External vendors in order to achieve the Organization’s aims and Objectives.

Responsibilities 

• Responsible for managing the Chief Executive’s emails, posts, and other correspondents.
• Responsible for keeping scheduled meetings, preparing agenda and representation as directed by the Chief Executive
• Responsible for organizing travels and preparing travels Itinerary
• Responsible for arranging logistics for visitors, coordinating conference calls, transcribing notes, and typing correspondence.
• Responsible for planning, organizing, and managing events as directed by the Chief Executive
• Responsible for ensuring meetings are to becancelled  are done well ahead of time.

Requirements

• Minimum of a Bachelor's Degree and must be versatile in a selected field of specialization.
• 2- 4years of experience as a personal assistant to the MD/CEO.
• Proficiency in the use of Microsoft Office Suite (Word, Excel, and Powerpoint).
• Excellent written and verbal communication skills.
• Proficiency in research studies
• Exceptionaltime management skills, people skills, strong customer service focus, and exemplary work ethics.
• Great attention to detail and a result-driven approach.
• Outstanding organizational skills and ability to prioritize tasks.
• Ability to thrive in a high-volume, deadline-driven work environment.
• Ability to proactively address potential issues.
• Must be diplomatic, discrete, and highly attentive to details.