Customer Service Officer at Genesis Couture Ltd

Job Summary

The Customer service Officer is responsible for managing customer interactions and ensuring excellent service delivery. The role focuses on handling inquiries, orders, complaints, and follow-ups while maintaining a professional and courteous brand image.

Key Responsibilities

• Respond to customer inquiries via WhatsApp, phone calls, emails, and social media messages.
• Handle order processing, confirmations, and customer follow-ups.
• Address complaints and resolve customer issues promptly and professionally.
• Maintain accurate records of customer interactions and feedback.
• Escalate complex issues to management when necessary.
• Support customer retention through positive service experiences.
• Qualifications & Requirements
• Previous experience in customer service or client relations is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and emotional intelligence.
• Ability to multitask and remain calm under pressure.
• Professional, polite, and customer-focused attitude.

Key Competencies & Skills

• Customer relationship management
• Communication skills
• Problem-solving
• Organization and record-keeping
• Professional etiquette