Job Openings at Santos Global Services (SGS)

Role Overview

• We are seeking a proactive and customer-focused Apartment Manager to manage day-to-day guest experience and apartment operations at Premium Luxury Apartments.
• The ideal candidate will oversee bookings, guest relations, and ensure that all customers enjoy a seamless, comfortable, and professional stay while maintaining compliance with apartment policies.

Key Responsibilities

• Process and manage customer bookings across all registered booking platforms.
• Welcome guests upon arrival and ensure they are properly settled in.
• Serve as the primary point of contact for guests throughout their stay.
• Ensure all apartment rules and policies are clearly communicated and adhered to by guests.
• Coordinate housekeeping, maintenance, and other support services to maintain high service standards.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Monitor apartment occupancy, availability, and booking schedules.
• Drive new bookings and upsell apartment services where applicable.
• Prepare and submit regular reports on bookings, guest satisfaction, and performance metrics.

Requirements

• OND/HND/B.Sc. in Hospitality Management, Business Administration, or a related field.
• 2–3 years experience in hospitality, customer service, or apartment/hotel management.
• Strong communication, interpersonal, and problem-solving skills.
• Good understanding of online booking platforms and customer experience management.
• Must be based in Abuja (preferably Apo Resettlement or nearby areas).

Benefits

• Salary: N120,000 (Gross)
• Commission: 5% on all new bookings for the month.

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Role Overview

• Bites By Anny, a subsidiary of Santos Group, is seeking an experienced and hands-on Restaurant Manager to oversee daily restaurant operations, drive revenue growth, manage staff performance, and ensure excellent customer service.
• The ideal candidate will be responsible for maintaining operational efficiency, food quality standards, and a positive dining experience while achieving set business targets.

Key Responsibilities

• Oversee the day-to-day operations of the restaurant to ensure smooth service delivery.
• Supervise, train, and manage restaurant staff, including scheduling and performance monitoring.
• Ensure high standards of food quality, hygiene, and safety are consistently maintained.
• Monitor inventory levels, manage stock usage, and coordinate timely procurement of supplies.
• Drive sales performance and ensure revenue targets are met or exceeded.
• Implement strategies to increase customer satisfaction, repeat visits, and brand loyalty.
• Handle customer complaints and feedback professionally and promptly.
• Ensure compliance with company policies, health regulations, and operational procedures.
• Prepare daily, weekly, and monthly operational and sales reports.
• Control operational costs, reduce waste, and improve overall profitability.

Requirements

• OND/HND/B.Sc. in Hospitality Management, Business Administration, or a related field.
• 2–5 years experience in restaurant or hospitality management.
• Strong leadership, people management, and communication skills.
• Good understanding of food service operations, inventory control, and customer service.
• Ability to work under pressure and manage multiple priorities effectively.
• Must be based in Abuja (preferably Apo Resettlement or nearby areas).

Benefits

• Salary: N150,000 (Gross)
• Commission: 1.5% on target revenue generated.