Apartment Manager at Santos Global Services (SGS)

Role Overview

• We are seeking a proactive and customer-focused Apartment Manager to manage day-to-day guest experience and apartment operations at Premium Luxury Apartments.
• The ideal candidate will oversee bookings, guest relations, and ensure that all customers enjoy a seamless, comfortable, and professional stay while maintaining compliance with apartment policies.

Key Responsibilities

• Process and manage customer bookings across all registered booking platforms.
• Welcome guests upon arrival and ensure they are properly settled in.
• Serve as the primary point of contact for guests throughout their stay.
• Ensure all apartment rules and policies are clearly communicated and adhered to by guests.
• Coordinate housekeeping, maintenance, and other support services to maintain high service standards.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Monitor apartment occupancy, availability, and booking schedules.
• Drive new bookings and upsell apartment services where applicable.
• Prepare and submit regular reports on bookings, guest satisfaction, and performance metrics.

Requirements

• OND/HND/B.Sc. in Hospitality Management, Business Administration, or a related field.
• 2–3 years experience in hospitality, customer service, or apartment/hotel management.
• Strong communication, interpersonal, and problem-solving skills.
• Good understanding of online booking platforms and customer experience management.
• Must be based in Abuja (preferably Apo Resettlement or nearby areas).

Benefits

• Salary: N120,000 (Gross)
• Commission: 5% on all new bookings for the month.