Customer Service Personnel Kano at Uni-Medical Healthcare Ltd Nigeria

Essential Duties

• Maintain and Increase sales database
• Managing accounts of existing customers while sourcing for new clients
• Answer phone calls from customers and deal with problems as they arise
• Follow up with customers to make sure that they are satisfied with a product
• Confirm customers payment
• Provide necessary data or reports to the sales team.
• Acknowledge customers by responding to emails, text and phone calls.
• Update information on client database
• Process and deal with customer complaints and resolve issues.
• Selling products and taking orders
• Taking payment of walk-in customers either by cheque or transfers
• Responsible for sales processing