Customer Service Officer at Talents and Skills Africa

JOB DESCRIPTION:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

JOB REQUIREMENTS:

• Proven customer support experience or experience as a Client Service Representative
• Smart professional with good knowledge of Microsoft office suite
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

EDUCATIONAL QUALIFICATION/REQUIREMENTS:

• A degree in any relevant/related discipline
• Mininum of 2 years work experience in  Customer support role.