Customer Service Representative (Igbo) at MacTay Consulting

Job Summary

• Customer Service Representative is the front line of support for the company's customers.
• You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

• Answer customer questions about products or services.
• Resolve customer problems and complaints in a timely manner.
• Provide customer support via various channels.
• Escalate complex customer issues to management.
• Collect and record customer feedback.
• Help to improve the customer experience.

Qualifications

• Bachelor's Degree in Business Administration or relevant field.
• A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry.
• Must be proficient in Igbo language and fluent in English.
• Proficiency in Microsoft Office and customer service software.
• Must be open to working on a shift schedule.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.