Logistics & E-commerce Operations Officer at Ascentech Services Limited

Job Summary

We are seeking a proactive and detail-oriented Logistics & E-commerce Operations Officer to oversee order fulfillment, delivery coordination, and online product management. The ideal candidate will ensure seamless operations across logistics and customer experience while supporting inventory and reporting processes.

Key Responsibilities

• Review customer orders and plan, schedule, and coordinate delivery activities
• Oversee daily delivery operations, providing guidance as needed
• Track deliveries and resolve issues or delays promptly
• Serve as the primary contact for customer delivery inquiries and concerns
• Provide excellent customer service and handle complaints professionally
• Build and maintain strong customer relationships
• Prepare and maintain delivery records, reports, and documentation
• Provide timely delivery status updates to customers
• Collaborate with internal teams to ensure a seamless customer experience
• Identify and implement process improvements for efficiency and cost savings
• Maintain quality assurance standards in all customer interactions
• Create and manage product listings (descriptions, pricing, images) on the website
• Assist with stock counts and inventory reconciliation
• Support weekly/monthly reporting on inventory, deliveries, and operations

Working Hours

• Monday – Friday: 10:00 AM – 6:00 PM
• Two Sundays per month: 9:00 AM – 4:00 PM
• (On those weeks, Sunday and Monday are off days)

Requirements

• 2–5 years’ experience in e-commerce, logistics, or fulfillment
• Strong knowledge of customer service best practices
• Excellent communication and interpersonal skills
• Proven expertise in logistics and fulfillment operations
• Strong problem-solving and analytical skills
• High attention to detail
• Strong reporting and documentation skills
• Proficiency in Microsoft Excel and general computer use