Customer Service Officer - Port-Harcourt at Optimus Bank

Are you an experienced Customer Service Officer?

We have an exciting opportunity for you!

Responsibilities Include:

• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure effective utilization- of-physical assets at the Customer Service Unit
• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Effective Cost Management to ensure that Customer Service sub-units are efficient.
• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
• Drive digital adoption in the branch.
• Maintain and update customer files

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 2 years’ banking experience in Customer Service.

Benefits

• What's in it for you?
• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.