Customer Service Officer at Erisco Foods Limited

Job Summary

• We are looking for a customer service officer with superior communication skills and a great work ethic to join our team.
• As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support.
• You must also be a keen note-taker who is adaptable and optimistic.

Duties and Responsibilities

• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Attend weekly staff meetings
• Participate in team-building activities
• Develop a rapport with customer
• Make recommendations to management to improve customer experience

Requirements and Qualifications

• Associate or Bachelor's Degree preferred
• 2 years’ of experience using Microsoft Office
• In depth knowledge of office equipment
• Previous experience in an the role or a similar role