Customer Service Officer at Dunn & Braxton

Job Summary 

• The Company is seeking to hire a Customer Service Officer to manage customer queries and complaints.
• The ideal candidate will be responsible for processing orders, modifications, and escalating complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Attend to inbound and outbound mails.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Create agency code and other assigned tasks.

Key Requirements

• Good First Degree in any relevant field.
• Minimum of 2 years’ Cognate experience as a Customer Service Representative or in similar role in the financial industry.
• Proficiency in the use of Microsoft Office.
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to prioritize and manage time effectively.
• Excellent written and verbal communication skills
• Excellent teamwork skills.
• Ability to work with minimal supervision and pay attention to details.