Customer Service Executive at Whoosh Logistics Nigeria

About the Job

• We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. 
• The CSR will be the first point of contact for customers, providing support, resolving issues, and ensuring a smooth and satisfactory logistics experience from pickup to delivery.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Resolve customer complaints efficiently, professionally, and with empathy.
• Track shipments and provide timely updates to customers.
• Liaise with operations and dispatch teams to ensure successful order fulfillment.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Escalate unresolved issues to the appropriate departments for further investigation.
• Gather customer feedback and relay insights to relevant teams for service improvement.
• Stay updated on company policies, service offerings, and operational procedures.

Requirements

• Interested candidates should possess an OND / HND / BSc Degree in Business Administration, Communications, or related disciplines with 1-2 years experience in a customer-facing role, preferably in the logistics or e-commerce industry.
• Strong communication skills in English (written and verbal); knowledge of local languages is an advantage.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems, tracking software, and Microsoft Office Suite.
• A positive attitude, patience, and a passion for helping people.
• Ability to work under pressure and handle difficult situations with professionalism.

Working Conditions:

• Full-time role (Monday–Saturday, with Saturday being a half day).
• Hybrif role.

Benefits

• Competitive salary
• Performance-based incentives
• Health insurance
• Career growth opportunities
• A vibrant, supportive team environment.