Job Roles at Bolton White Hotels & Apartments

Job Description

• We are seeking an experienced Chef de Partie (African Cook) to join the culinary team at our four-star hotel.
• The ideal candidate will be responsible for preparing authentic and high-quality African dishes while maintaining consistency and kitchen standards.

Key Responsibilities

• Prepare and present African cuisine according to hotel standards and recipes
• Manage the African kitchen section and ensure smooth daily operations
• Maintain quality, taste, and presentation of all dishes
• Assist with menu planning and daily specials featuring African dishes
• Ensure proper food handling, storage, and stock rotation
• Follow health, safety, and hygiene regulations at all times
• Work closely with senior chefs and support the kitchen team.

Qualifications

• Proven experience as a Chef de Partie or similar role specializing in African cuisine
• Strong knowledge of traditional and modern African cooking techniques
• Ability to work efficiently in a fast-paced hotel kitchen
• Good teamwork and communication skills.

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Job Description

• To serve as the guest’s liaison and provide precise, concise and accurate directions. Helps guests with transportation services and assists to carry guest luggage to and from rooms.

Main Duties and Responsibilities

• Bell desk is always cleaned.
• Newspaper stand is properly arranged with the day’s paper.
• Provide assistance to guests.
• Deliver guests’ letters and newspaper.
• Keep Luggage trolleys and luggage room always clean.
• Tag guest luggage accordingly upon arrival and departure
• Assist guest with their luggage.
• Assist guest who want to use GYM facilities and the pool.
• Follow the hotel brand Standard requirements pertaining to the front office operations.
• Ensure superior guest satisfaction by encouraging guests to review the hotel on Trip Advisor and Guest RevU / Kepsla.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
• Attend to any other duties as may be assigned by management.

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Job Summary

• A Hotel Front Office Manager is responsible for supervising all front desk operations and ensuring a seamless guest experience from check-in to check-out.
• The role involves managing reception staff, handling guest relations, coordinating with other departments, and maintaining high service standards to enhance guest satisfaction.

Key Responsibilities

• Oversee front desk operations, including reservations, check-in/check-out, and guest services.
• Supervise, train, and schedule front office staff to ensure efficient and professional service.
• Resolve guest complaints and ensure prompt responses to inquiries and issues.
• Monitor room availability, occupancy rates, and revenue targets in coordination with the reservations and sales team.
• Ensure accurate billing, cashiering, and financial procedures at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Prepare and analyse front office reports and performance metrics.

Skills & Qualifications

• Degree or Diploma in Hospitality Management or related field.
• Proven experience in front office or guest services, preferably in a supervisory role.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in hotel management software (e.g., OPERA, IDS).
• Strong problem-solving abilities and a guest-focused mindset.

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Description

• We are looking for a dedicated Kitchen Steward to act as the backbone of our culinary operations.
• This role is vital to ensuring our chefs have the tools they need and our guests dine on spotless service ware.

Key Responsibilities

• ​Operate industrial dishwashing machinery, ensuring correct chemical dilutions and temperatures are maintained.
• ​Wash cookware, delicate glassware, and specialized culinary tools (mandolines, blenders, etc.) according to safety standards.
• ​Sort and stack cleaned items systematically to prevent breakage and ensure quick access for the line team.
• Execute a rigorous cleaning schedule for floors, walls, and ceiling vents to meet health department regulations.
• ​Empty, sanitize, and reline waste bins; manage the separation of recycling, compost, and general waste.
• ​Assist with the unloading of delivery trucks and the organized rotation of stock using the FIFO (First In, First Out) method.
• ​Perform basic food preparation tasks during peak periods, such as peeling vegetables or portioning ingredients, under the guidance of the Sous Chef.

Requirements

• Interested candidates should possess relevant qualifications with 1 - 3 years experience.