Customer Service Advisor at Tekra Global Concepts Limited

Duties

• Ensure the smooth running of the customer service/administrative department
• Make cold calls to confirmed potential clients
• Find ways to measure customer satisfaction and improve services
• Dispatch drivers for services
• Ensure brand presence on relevant sites online
• Prepare interesting and educative content that could be put on social media sites
• Monitor drivers relationship with customers
• Identifying trends and rending optimum service to customers
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
• Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process
• Establish and maintain professional friendly relationship with clients
• Collaborate with relevant departments e.g marketing in deploying promos and other activities
• Provide feedback on customer patronage and perception of services for brand evaluation and development
• Provide weekly report for all activities and department

Administrative role

• Maintain an up to date database of clients
• keep accurate records of discussions or correspondence with customers
• Keep detailed records of services carried out
• Ensure that personnel  files are properly maintained and kept confidential
• Maintain an up to date database of all office expenditure: petty cash, major expense etc
• Maintain an up to date database of all income received
• Adhere to manage the approved budget
• Submit all reports to supervisor as at when due