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  • Posted: Sep 20, 2021
    Deadline: Oct 4, 2021
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    TEKRA Global Concepts Limited, formerly known as Tekra Global Ventures is a business conglomerate founded and registered as a business enterprise on the 12th of June 2006. It was later incorporated as a limited liability company on the 22nd of September, 2008 due to its outstanding performance in its different arms of business. We have various units which ma...
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    Customer Service Advisor

    Duties

    • Ensure the smooth running of the customer service/administrative department
    • Make cold calls to confirmed potential clients
    • Find ways to measure customer satisfaction and improve services
    • Dispatch drivers for services
    • Ensure brand presence on relevant sites online
    • Prepare interesting and educative content that could be put on social media sites
    • Monitor drivers relationship with customers
    • Identifying trends and rending optimum service to customers
    • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved
    • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
    • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process
    • Establish and maintain professional friendly relationship with clients
    • Collaborate with relevant departments e.g marketing in deploying promos and other activities
    • Provide feedback on customer patronage and perception of services for brand evaluation and development
    • Provide weekly report for all activities and department

    Administrative role

    • Maintain an up to date database of clients
    • keep accurate records of discussions or correspondence with customers
    • Keep detailed records of services carried out
    • Ensure that personnel  files are properly maintained and kept confidential
    • Maintain an up to date database of all office expenditure: petty cash, major expense etc
    • Maintain an up to date database of all income received
    • Adhere to manage the approved budget
    • Submit all reports to supervisor as at when due

    Method of Application

    Interested and qualified candidates should forward their CV to: info@tekraglobalconcepts.com using the position as subject of email.

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