Customer Satisfaction Representative (Poultry Feed Sales) at Amo Byng Nigeria Limited

Job Purpose

• To drive sales growth, expand market penetration, and manage customer relationships for Amo Byng poultry feed products across the Southwest and Northern regions.
• The role focuses on achieving sales targets, increasing market share, and ensuring seamless order processing under the company’s cash-and-carry policy.

Key Responsibilities
Sales & Business Development:

• Promote and sell Amo Byng poultry feed products to distributors, commercial farms, and independent poultry farmers.
• Achieve and exceed assigned monthly and quarterly sales targets.
• Identify, prospect, and onboard new customers within assigned territory.
• Develop and execute territory sales plans to grow market share.

Customer Relationship Management:

• Build and maintain strong relationships with customers.
• Provide basic product guidance and usage recommendations.
• Conduct regular farm visits to gather feedback and strengthen loyalty.
• Resolve customer concerns promptly and escalate where necessary.

Order Processing & Payment Compliance:

• Ensure all orders comply with the company’s policy.
• Confirm proof of payment before initiating product release or delivery.
• Work closely with finance and operations teams to ensure smooth transaction processing.
• Maintain accurate records of sales transactions and reconciliations.

Market Intelligence & Reporting:

• Monitor competitor pricing, promotions, and market activities.
• Provide regular sales and market reports to management.
• Identify emerging opportunities within the region.

Brand Representation:

• Represent Amo Byng professionally in all customer engagements.
• Support trade activations, field demonstrations, and promotional activities.
• Uphold the company’s reputation for quality and reliability.

Key Performance Indicators (KPIs)

• Monthly sales volume (MT)
• Revenue growth
• New customer acquisition
• Payment compliance rate (100% adherence to cash policy)
• Customer retention rate

Qualifications

• B.Sc. / HND in Animal Science, Agricultural Science, Marketing, Business Administration, or related field.
• 1–3 years of experience in feed sales, agro-input sales, or related field sales.
• Poultry industry knowledge is an added advantage.

Skills & Competencies:

• Strong negotiation and closing skills
• Excellent interpersonal communication
• Target-driven and self-motivated
• Good understanding of poultry production systems
• Ability to work independently within assigned territory

Other Requirements

• Must reside in or be willing to relocate within assigned region (Southwest or North).
• Valid driver’s license.
• Willingness to travel extensively.