Customer Relationship Management (CRM) Officer at Smile 360 Dental Specialists

Essential Responsibilities

• Cheerfully welcome and make patients comfortable.
• Ensure front office is tidy and all necessary appliances are switched on
• Walk through reception area 2 times daily to ensure everything is ok and there are no patients waiting unduly.
• Offer/ serve tea/ coffee/ water to patients.
• Re-engage patients
• Ensure every new patient goes to check out before treatment
• Make sure all patients went with referral cards
• Schedule future appointments for all patients
• Give hub points to patients for bringing cads, wearing T-shirt and coming on time
• Check foe undelivered messages
• Fill any openings in schedule
• Make copies of HMO cards/ letter
• Check that all reception area appliances are switched off before leaving the office.

Knowledge and Skill Requirements

• First Degree in Social Sciences, Arts, Humanities or related field
• 1 - 5 years relevant work experience.
• Very good Communication (verbal and written) skills
• Planning and organizational skills
• Strong listening skills
• Customer focused
• Knowledge of Microsoft office suites applications
• Good persuasion skills.

Competencies:

• Ability to multitask
• Proactive
• Able to remain calm and coordinated under pressure
• Tactful and disciplined.

Person Specification:

• Organized & efficient
• Cheerful disposition
• Flexible
• A team player.