Customer & Operations Support Officer at FOAK Business Solutions Limited

Job Description

• The Customer & Operations Support Officer will serve as a key link between the company, its customers, and its partners. 
• This role involves handling customer enquiries, coordinating internal and external communication, providing administrative support, and ensuring seamless day-to-day operations.
• Coordinate deliveries, service appointments, and field team assignments as needed.
• Assist in preparing quotes, invoices, and service reports in collaboration with relevant departments.

Key Responsibilities
Customer & Client Support:

• Receive, document, and respond to customer enquiries via phone, email, or in-person.
• Follow up with customers regarding feedback, requests, and complaints, ensuring satisfactory resolution.
• Provide accurate information to customers by liaising with the appropriate departments.
• Maintain a professional and courteous approach to client interactions.

Operations & Coordination:

• Liaise with suppliers, vendors, and trade partners for timely procurement, logistics, and support services.
• Support in-house sales by assisting walk-in customers with product inquiries, processing purchases, and maintaining accurate records of inventory and transactions for items sold within the office.

Administrative Support:

• Carry out clerical tasks such as filing, document preparation, data entry, and record management.
• Run official errands as required (e.g. banking, document dispatch, purchases).
• Support management in daily tasks and handle other assigned duties.

Requirements

• Minimum of OND / HND / B.Sc Degree in Business Administration, Social Sciences, or a related field.
• 1 - 3 years experience in a similar administrative or customer-facing role.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Good organizational and multitasking abilities.
• Must be dependable, proactive, and able to work with minimal supervision.

Preferred Skills & Attributes:

• Experience in the water treatment or technical services industry is an advantage.
• Familiarity with customer relationship management (CRM) tools.
• A valid driver's license or ability to commute easily for errands.

Working Conditions

• Full-time position based in Lagos.
• Some field work or errands may be required.
• Monday to Friday, 8am - 5pm (occasional weekend work depending on assignments)