Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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Our client is looking to recruit an experienced Customer Operations Officer to join its team of professionals to help enhance Customer Experience, develop best class products and revenue generation.
Job Description
Ensuring superb customer experience and professional customer support.
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Ensuring timely dispatch of E-advice to customers after payment of dividend.
Timely closure of shareholders and client request
Ensure timely capturing of shareholders’ Bank details
Compile reports on overall customer satisfaction
Recommend potential products or services to management by collecting customer information for analyzing customer needs.
Implementing business strategies, plans, and Procedures
Communicating with customers through various channels.
Acknowledging and resolving customer complaints from the company’s customer experience centre
Support the business goal setting and drive implementation of corporate objectives
Receive all incoming requests on unclaimed dividends through CRM.
Requirements
Minimum of Bachelor's Degree in Business Management, Strategic Management, Project Management, Operations Management or a related field.
Previous experience in operations management, especially in the banking sector.
The candidate should be able to process invalid report from NIBSS
Ability to liaison with bank service champion to rectify EDMMS issues
Excellent communication and leadership abilities.
The capacity to encourage efficiency to realize company goals and profits.
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