Customer Growth Manager at Urban Crescent Furniture Ltd

Reports to: General Manager
Salary: ₦300,000 Basic monthly + Commission
Benefits: HMO, Transport Allowance, Feeding Allowance

The Role

This is a high-accountability role focused on:

• Ensuring every inquiry is handled with speed and clarity
• Driving follow-up discipline across calls, chats, email, and CRM
• Leading structured outreach to new and returning clients
• Maintaining a high standard of tone, professionalism, and performance across the team

You’ll be in charge of ensuring the team consistently turns leads into sales, follows process, and represents our brand intelligently and intentionally.

Key Responsibilities

• Lead Management & Sales Execution
• Oversee all client interactions across WhatsApp, DMs, calls, and emails
• Ensure leads are properly followed up, tracked in CRM, and moved through each stage
• Drive outbound communication to new prospects and past clients
• Review and manage all formal communications
• Submit weekly performance summaries (leads, follow-ups, sales closed, CRM health)

Client Experience Oversight

• Maintain Urban Crescent’s brand tone in all client-facing channels
• Approve and standardize scripts for WhatsApp, email, and calls
• Resolve escalated client matters swiftly and professionally

Performance Oversight

• Monitor daily activity across the team: response times, outbound efforts, CRM entries
• Set clear KPIs and track delivery
• Implement improvements to increase conversion and repeat business

Ideal Candidate should have:

• 5+ years in client service, inside sales, or CRM-based team leadership
• Hands-on experience with Zoho CRM (or equivalent)
• Strong command of written and verbal communication (email, chat, calls)
• Clear thinking, structured workflow, and high personal accountability
• Comfortable working in a high-touch, detail sensitive sales environment

Why Urban Crescent?

• ₦300,000/month + commission tied to performance
• HMO, transport and feeding allowance
• Be part of a growing premium design brand with loyal clientele
• Play a visible, central role in a company that values initiative and clarity.