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  • Posted: Aug 18, 2025
    Deadline: Aug 18, 2025
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  • Urban Crescent is a Nigerian furniture manufacturing company that prides itself on crafting high-quality furniture that is both stylish and functional. The company's focus is on producing furniture that is locally made in Nigeria, with a strong emphasis on sustainability and utilizing locally sourced materials.
    Read more about this company

     

    Customer Growth Manager

    Reports to: General Manager
    Salary: ₦300,000 Basic monthly + Commission
    Benefits: HMO, Transport Allowance, Feeding Allowance

    The Role

    This is a high-accountability role focused on:

    • Ensuring every inquiry is handled with speed and clarity
    • Driving follow-up discipline across calls, chats, email, and CRM
    • Leading structured outreach to new and returning clients
    • Maintaining a high standard of tone, professionalism, and performance across the team

    You’ll be in charge of ensuring the team consistently turns leads into sales, follows process, and represents our brand intelligently and intentionally.

    Key Responsibilities

    • Lead Management & Sales Execution
    • Oversee all client interactions across WhatsApp, DMs, calls, and emails
    • Ensure leads are properly followed up, tracked in CRM, and moved through each stage
    • Drive outbound communication to new prospects and past clients
    • Review and manage all formal communications
    • Submit weekly performance summaries (leads, follow-ups, sales closed, CRM health)

    Client Experience Oversight

    • Maintain Urban Crescent’s brand tone in all client-facing channels
    • Approve and standardize scripts for WhatsApp, email, and calls
    • Resolve escalated client matters swiftly and professionally

    Performance Oversight

    • Monitor daily activity across the team: response times, outbound efforts, CRM entries
    • Set clear KPIs and track delivery
    • Implement improvements to increase conversion and repeat business

    Ideal Candidate should have:

    • 5+ years in client service, inside sales, or CRM-based team leadership
    • Hands-on experience with Zoho CRM (or equivalent)
    • Strong command of written and verbal communication (email, chat, calls)
    • Clear thinking, structured workflow, and high personal accountability
    • Comfortable working in a high-touch, detail sensitive sales environment

    Why Urban Crescent?

    • ₦300,000/month + commission tied to performance
    • HMO, transport and feeding allowance
    • Be part of a growing premium design brand with loyal clientele
    • Play a visible, central role in a company that values initiative and clarity.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should forward their CV to: hr@ucinterior.com using the position as subject of email.

    Build your CV for free. Download in different templates.

  • Apply Now
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