Customer Care and Project Support (Graduate Trainee) at Novella Africa

Job Summary

• Undertake all receptionist and clerical duties at the front desk, project goodwill, and a positive company image at first impression
• Provides effective support for other operational and project activities for internal and external customers as required.

Responsibilities

• Ensure all company culture and policies are consistently adhered to.
• Driving, managing, and enforcement of the working culture and work environment, by embodying, communicating, and implementing corporate culture.
• Greets and welcomes physical guests warmly, and manages incoming phone calls, corporate communications, and company correspondence.
• Identifies and assesses customers’ needs to achieve satisfaction and retention.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Has solid knowledge of the company’s values, and products/services and delivers accurate, valid, and complete information by using the right methods/tools.
• Handle customer inquiries, and complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Provides effective project support to both the consultants and operations teams regarding external and internal company projects
• Follows communication procedures, guidelines, and policies and goes the extra mile to engage/support customers (both internal and external).
• Supports the Practice Manager in managing Administrative and procurement activities to ensure the optimization of the Company’s resources.
• Provide support in the generation of sales leads to promote company products and services and boost market share position/value.
• Meet personal/customer service team sales targets and call-handling quotas.
• Create content, i.e., writing, videography, blogging, and social media usage.
• Any other assignments as directed by the Line Manager.

Requirements

• BSc / HND in Arts, Social Sciences, Finance, and Administration or relevant discipline from a reputable institution.
• Certification / Knowledge of office management and basic bookkeeping is an added advantage.
• Project Management certification is an added advantage.
• Proven experience as a front desk representative, agent, or relevant position.
• Proficient with Microsoft Office Suite or related software.
• Ability to quickly learn the organization’s culture, values, products, and services.
• Skilled in content creation, blogging, and social media usage.
• High Confidence, People Oriented with a high level of Maturity.​
• Excellent written and verbal Communication skills.
• Excellent self-leadership and good organizational skills.
• Effective customer service orientation and training.
• Interpersonal and stakeholder management skills.
• Project Management Skills, Innovation, and problem-solving skills.
• Marketing abilities, selling skills, good communication and negotiation skills.