Jobs at Novella Africa

Job Summary

• The Head of Sales (Asset Creation) is tasked with enhancing the performance of the sales teams by identifying growth opportunities, optimizing lead generation, and refining the recruitment and staffing process.
• This role also involves training and motivating the team to achieve high performance, ensuring targets are met consistently across all regions.
• The ideal candidate will focus on strategic process improvements and maintain a hands-on approach in managing day-to-day sales operations.

Responsibilities
Productivity:

• Streamline sales processes to enhance efficiency and reduce turnaround time for asset creation-related activities.
• Regularly monitor and analyze key performance indicators (KPIs) to identify areas for improvement and ensure sales teams are meeting targets in asset creation.
• Collaborate with stakeholders to develop and implement sales strategies aimed at increasing productivity and maximizing sales opportunities in asset creation.
• Manage the Lead Management System (LMS) and implement optimal conversion strategies to enhance lead generation and conversion rates for asset creation.
• Identify, develop, and implement process changes aimed at improving customer satisfaction and sales efficiency in asset creation.
• Develop and implement monthly sales incentive programs to motivate sales teams and drive results in asset creation.
• Conduct competitors' analysis to identify market trends and recommend strategies for driving sales in asset creation across all regions.

Leadership:

• Motivate and inspire asset creation teams to achieve their goals and objectives, fostering a culture of high performance and continuous improvement.
• Provide ongoing training and development opportunities to equip asset creation teams with the necessary skills and knowledge to succeed.
• Manage and evaluate the performance of asset creation teams, providing feedback and coaching to support their growth and development.
• Intervene in policy modifications and amendments deliberation with stakeholders to advocate for policies that support sales performance in asset creation.
• Escalate negative client experience issues that affect the brand position, ensuring high standards of service delivery are maintained in asset creation.
• Collaborate with other departments to ensure effective team flow and alignment of objectives, fostering a cohesive and supportive work environment specific to asset creation.

Manpower Planning:

• Forecast, plan, and maintain manpower for asset creation teams across all regions, ensuring adequate staffing levels to meet business demands.
• Lead recruitment efforts with the Talent Acquisition team to attract top talent, utilizing effective hiring strategies to build high-performing sales teams in asset creation.
• Monitor the activities of asset creation teams and track performance against targets, implementing corrective actions as necessary to ensure high delivery standards.
• Conduct appraisals and team mentoring sessions to support the professional development and growth of the asset-creation team.
• Conduct regional performance visits to assess performance, provide support, and drive performance improvement initiatives specific to asset creation.
• Work with the Human Resources department to prepare and compute monthly salary workouts for asset creation teams, ensuring accuracy and adherence to company policies and procedures.

Requirements

• Bachelor's Degree in Marketing, Business Administration, or a related field.
• 8 - 12 years of proven experience in sales management
• Proven experience in process optimization and managing high-performing sales teams.
• Ability to recruit, train, and develop a successful sales force.
• Strong analytical skills and data-driven approach to decision-making.
• Experience in sales management, with a consistent track record of exceeding targets.

Skills and Competencies:

• Solid understanding of the financial market and products.
• Ability to build positive working relationships, both internally and externally.
• Proven ability to drive the sales process from plan to close.
• Successful previous experience as a sales manager preferably in, consistently meeting or exceeding targets.
• Ability to effectively present information and negotiate with all levels of management.
• Strategy development, project management, problem-solving, and change management skills.
• Knowledge of principles and methods for sales and management.
• Demonstrated strong oral and written communication skills. 
• Excellent mentoring, coaching, and people management skills.
• Sound Leadership capabilities, with a high level of persistence and integrity.
• Ability to understand the business requirements of senior decision-makers and board members.
• Excellent negotiation and leadership skills.
• Detail-oriented and ability to prioritize and multitask.
• Proficient in Microsoft Office Suite and other applications.
• Ability to adapt quickly to new technologies, products, and procedures.

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Job Summary

• The Marketing Communications Manager will be responsible for developing, executing, and managing comprehensive marketing communications strategies that increase the visibility, impact, and reach of the organization’s brand and products.
• This role involves overseeing all online and offline communications initiatives, ensuring alignment with the company's strategic goals, and optimizing efforts to generate high-probability sales leads.
• The Marketing Communications Manager will collaborate with various departments, lead a team, manage external communications partners, and ensure the effective promotion of the company’s brand across all media channels.

Responsibilities
Strategy Development:

• Develop and implement creative marketing communication strategies and campaigns to enhance the organization's brand and product visibility in the marketplace.
• Design communication plans that generate high-quality leads and position the brand to achieve strategic marketing goals.
• Develop and execute digital marketing strategies that drive revenue growth, enhance brand positioning, and reach the target audience optimally.

Campaign Management:

• Oversee the execution of marketing campaigns across digital and traditional platforms, ensuring they align with the
  company’s mission, vision, and strategic goals.
• Monitor the performance of all marketing communications campaigns, analyze industry trends, and generate feedback for areas requiring immediate attention.

Team Leadership:

• Lead and manage the Communications Unit, coordinating efforts across branches and locations to ensure optimal campaign execution.
• Motivate and mentor team members to enhance their skills, ensuring a collaborative team spirit that drives the achievement of organizational objectives.
• Support the professional development of the team, ensuring continuous improvement in their marketing communications expertise.

Brand Management:

• Continuously manage and improve the company’s brand perception both internally and externally, ensuring alignment with organizational values.
• Plan and execute brand engagement activities through digital and physical media, ensuring the brand stays top-of-mind for customers.
• Ensure high-quality, engaging content is developed for all online and offline marketing channels.

Budget Management:

• Develop and manage the communications budget, ensuring campaigns and plans are executed within budget and deadlines.
• Coordinate with external communication consultants, agencies, and vendors to achieve goals within the allocated budget.

Cross-Departmental Collaboration:

• Work closely with sales, HR, client experience, and other internal departments to ensure integrated marketing communication efforts and campaigns align with business goals.
• Provide strategic support to other teams to ensure marketing communications efforts align with the overall customer experience and sales objectives.

Media Relations & Event Management:

• Establish and maintain strong relationships with media and PR contacts to ensure positive coverage and heightened brand visibility.
• Oversee event marketing and communications activities, ensuring impactful promotion of the organization’s initiative through various channels.

Reporting & Analysis:

• Provide regular reports on the performance of marketing campaigns, including return on investment (ROI), key performance indicators (KPIs), and feedback on areas for improvement.
• Use analytics and data-driven insights to continuously optimize communications strategies and campaigns.

Crisis Communication:

• Manage the company’s response to communication crises, maintaining calm and control while delivering clear, concise, and strategic responses.
• Ensure all internal and external communication aligns with the organization’s values and protects the company’s reputation during high-pressure situations.
• Any other task as assigned by the line manager.

Requirements

• Bachelor’s Degree in Marketing, Communications, Media, Public Relations, or a related field.
• Minimum of 10 years of experience in marketing communications or a similar role.
• Strong knowledge of marketing tools, digital media, and traditional communications channels.
• Proven experience in developing and implementing marketing strategies across diverse media.
• Demonstrated ability to lead, inspire, and manage a high-performing team.
• Excellent communication skills, both verbal and written, with a high level of attention to detail and aesthetics.
• Solid understanding of event marketing, media relations, and brand management.
• Proven project management, time management, and problem-solving abilities.
• Strong ability to maintain calm and strategic thinking under high-pressure situations.
• Expertise in budget management and delivering results within tight financial constraints.
• Ability to build and maintain relationships with key stakeholders, both internally and externally.
• Demonstrated commitment to achieving non-stop success and flexibility in adapting to changing business environments.

Skills and Competence:

• Ability to craft and execute high-impact marketing communication plans.
• Strong knowledge of online marketing tools, social media, SEO, and content marketing.
• Excellent ability to develop engaging content and compelling brand narratives.
•  Effective management of multiple campaigns and initiatives simultaneously.
• Proficient in data analysis to track campaign performance and make data-driven decisions.
• Strong team management and coordination abilities.
• Knowledge of managing media relations and increasing brand visibility.
• Ability to efficiently manage and optimize marketing budgets.
• Effective communicator and collaborator across teams and departments.
• Ability to handle and resolve brand crises swiftly and effectively.

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Job Description

• Our client, a content marketing agency focused on delivering remarkable TV, radio, digital, and experiential content that helps businesses captivate audiences, is seeking the services of a human resources manager.

Job Overview

• We are seeking an experienced and dynamic HR manager to join our team.
• The HR manager will act as a strategic partner, working closely with senior leadership and department managers to align business objectives with employee needs and HR initiatives.
• This role will support the full employee lifecycle, including talent management, employee relations, performance management, organizational development, and workforce planning.

Key Responsibilities
Strategic HR Partnership:

• Collaborate with senior leadership to develop and execute HR strategies that align with business goals and drive organizational success.
• Act as a trusted advisor to business leaders on HR-related matters, providing guidance on complex employee relations issues, organizational changes, and talent management.
• Lead and support organizational development initiatives, including change management, culture building, and team effectiveness.

Performance Management:

• Lead performance management processes, including goal setting, performance reviews, and feedback sessions.
• Support managers in addressing performance issues and implementing corrective actions as needed.
• Drive a culture of continuous feedback and professional development.

Learning & Development:

• Assess learning and development needs across the business and partner with the L&D team to deliver relevant training programs.
• Support leadership development initiatives to build high-performing teams and strengthen organizational capability.

Talent Management:

• Partner with business leaders to identify current and future talent needs, ensuring alignment with business goals.
• Support workforce planning, including recruitment, onboarding, and retention strategies.
• Provide coaching and development for managers to enhance leadership capabilities and improve employee engagement.

Employee Relations & Conflict Resolution:

• Manage employee relations issues with a focus on maintaining a positive and productive work environment.
• Offer guidance and support to employees and managers on performance, conflict resolution, disciplinary actions, and workplace policies.
• Ensure compliance with labor laws and internal policies, minimizing legal risks.

Compensation & Benefits:

• Collaborate with HR leadership on compensation and benefits strategies to ensure competitiveness in the market and internal equity.
• Provide advice on employee compensation, promotion processes, and retention strategies.

HR Data & Analytics:

• Leverage HR metrics and data to provide insights and recommendations that drive business decisions.
• Monitor key performance indicators (KPIs) such as turnover rates, engagement levels, and other HR-related trends to inform strategy.

Requirements
Qualifications:

• Bachelor’s Degree in Human Resources, Business Administration, or a related field (Master’s degree or HR certification is a plus).
• 5-7 years of experience in HR, with a strong background in HR business partnering, employee relations, and organizational development.
• Experience in media and advertising agency will be an added advantage.
• Demonstrate ability to build strong relationships with stakeholders at all levels of the organization.

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Job Summary

• Undertake all receptionist and clerical duties at the front desk, project goodwill, and a positive company image at first impression
• Provides effective support for other operational and project activities for internal and external customers as required.

Responsibilities

• Ensure all company culture and policies are consistently adhered to.
• Driving, managing, and enforcement of the working culture and work environment, by embodying, communicating, and implementing corporate culture.
• Greets and welcomes physical guests warmly, and manages incoming phone calls, corporate communications, and company correspondence.
• Identifies and assesses customers’ needs to achieve satisfaction and retention.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Has solid knowledge of the company’s values, and products/services and delivers accurate, valid, and complete information by using the right methods/tools.
• Handle customer inquiries, and complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Provides effective project support to both the consultants and operations teams regarding external and internal company projects
• Follows communication procedures, guidelines, and policies and goes the extra mile to engage/support customers (both internal and external).
• Supports the Practice Manager in managing Administrative and procurement activities to ensure the optimization of the Company’s resources.
• Provide support in the generation of sales leads to promote company products and services and boost market share position/value.
• Meet personal/customer service team sales targets and call-handling quotas.
• Create content, i.e., writing, videography, blogging, and social media usage.
• Any other assignments as directed by the Line Manager.

Requirements

• BSc / HND in Arts, Social Sciences, Finance, and Administration or relevant discipline from a reputable institution.
• Certification / Knowledge of office management and basic bookkeeping is an added advantage.
• Project Management certification is an added advantage.
• Proven experience as a front desk representative, agent, or relevant position.
• Proficient with Microsoft Office Suite or related software.
• Ability to quickly learn the organization’s culture, values, products, and services.
• Skilled in content creation, blogging, and social media usage.
• High Confidence, People Oriented with a high level of Maturity.​
• Excellent written and verbal Communication skills.
• Excellent self-leadership and good organizational skills.
• Effective customer service orientation and training.
• Interpersonal and stakeholder management skills.
• Project Management Skills, Innovation, and problem-solving skills.
• Marketing abilities, selling skills, good communication and negotiation skills.