Credit Service Officer / Sales Agent at RavenPay Limited

Job Summary

• The Credit Service Officer & Sales Agent is responsible for driving driver acquisition, fuel credit processing, and business growth across assigned parks.
• The position involves daily field engagement to onboard drivers, parks, and filling stations; promote fuel credit products; monitor sales and operational performance; and ensure seamless service delivery.
• The role also serves as a key liaison between drivers, park stakeholders, filling stations, and internal teams, while identifying opportunities for expansion, resolving field challenges, and providing regular operational and performance reports.

Core Responsibilities

• Onboard new traction of drivers daily at assigned parks.
• Process new traction of fuel credit requests and repayments daily.
• Actively promote company fuel credit products and related services to drive adoption, usage, and revenue growth.
• Identify opportunities for business expansion within assigned parks through consistent field engagement
• Onboard new parks and new filling stations in line with the company’s standard.
• Track, monitor, and drive sales performance across assigned parks, ensuring targets are met.
• Visit parks and fuel stations daily to confirm seamless operations and service delivery.
• Identify operational challenges in the field and ensure timely escalation and resolution in collaboration with relevant teams.
• Build and maintain cordial, professional working relationships with drivers, park unions, station managers, and park leadership.
• Serve as a key point of contact for park-related operational matters, ensuring alignment with company objectives.
• Collaborate closely with the Customer Support team to resolve park-related issues promptly.
• Support driver onboarding processes, ensuring proper documentation, verification, and system activation.
• Prepare and submit weekly operational and sales reports to the Supervisor, highlighting performance, challenges, and recommendations.
• Report to the office as required for meetings, documentation, reviews, and other operational needs.
• Maintain accurate records of field activities, transactions, and engagements.
• Perform any other assignments as required to support smooth operations and overall business objectives.

Qualifications & Requirements

• Minimum of OND / HND in Marketing or a related discipline.
• Proven field or operational experience in transportation, logistics, sales activation, or a similar role.
• Strong interpersonal and communication skills with the ability to engage diverse stakeholders.
• Ability to work independently with minimal supervision while meeting set targets.
• Excellent organizational, documentation, and reporting skills.
• Comfortable with mobility and extensive fieldwork.
• Proficiency in basic digital tools such as WhatsApp, Excel, and related applications.

Key Competencies:

• Field Activation Skills
• Relationship Management
• Target-Oriented
• Problem-Solving
• Attention to Detail/Accountability
• Team Collaboration.