Credit Control Supervisor at International Breweries

The Key Purpose of this role to manage and reconcile customer accounts by overseeing a credit portfolio of distributors, ensuring accurate payment postings, identifying payment gaps, and resolving customer disputes. This role also involves tracking outstanding balances, monitoring compliance with credit policies and procedures, and collaborating with internal stakeholders to maintain accurate account records. Additionally, the position requires facilitating cash collection, coordinating account updates, and supporting legal recovery efforts to uphold financial accountability within the region.

Key Roles and Responsibilities:

Account Receivable Management

• Forward customer statements for reconciliation purposes on a monthly or need base.
• Generate and Share Aging reports daily from SAP S4Hana with internal stakeholders (sales, credit, CIC, finance, etc)
• Manage credit portfolio of Distributors within assigned region.
• Customer account review on payment/empties postings, with Sales orders release (Backup) on request.
• Identify gaps in payment patterns of my  key distributors and propose action to avert them
• Customer weekly/monthly account reconciliation
• Customer complaints/dispute handling and resolutions.
• Payment plan review and negotiation.
• Daily cash collection via phone, emails, or written contact with customers
• Liaise with GCC to ensure prompt customer payment postings
• Provide daily, weekly, or monthly account outstanding balance updates to key distributors.
• Ensure Debit and Credit Notes Posting on customers' accounts regularly.
• Track Customers on rehabilitation and align with the revenue team on any deduction where necessary, based on agreed terms.
• Monitor Customers with Cash Terms on debit and send daily report
• Supervise Credit Team Members and ensure adherence to policy.
• Recommend Credit Limit adjustment to Credit Manager and GCC team.
• Supporting legal recovery by collaborating with sales, legal, and GCC teams on actioned recovery steps.
• Review of Customer account creation following necessary documentation and procedures with GCC.
• Block, Unblock, Approve, and Reject tasks on the SAP platform daily.
• PFBD Tracking by collaborating with the GCC team.

Key Attributes & Competencies:

• Pro-active and can manage multiple stakeholders
• Tactful, patient with good customer service skills
• Good analytical and negotiation skills
• Pro-active and can manage multiple stakeholders
• Capability to drive changes in processes and ways of working

Minimum Requirements:

Education

• Min. of B.Sc./HND in Administration, Finance or any related discipline.

Experience

• 2 - 3 years in Administration.
• Strong working knowledge of SAP S4Hana ERP
• Basic to Intermediate knowledge in Microsoft Excel is compulsory